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Novell Netware: User lost drive mappings when logged in on any OS or any machine

We have a user who has lost their drive mappings when logged into any OS or any machine, but they can browse the web and Groupwise email works fine.  Other users logins function properly.  I tried deleting their Netware object and recreating but it made no difference.  When attempting to map the drive manually, receive an error that the path could not be fond.  The drives can be accessed through My Network Places but not mapped.  Following is the Netware login results window:

• Results
Your current context is KNFHK
User pmm Context: KNFHK
Your current tree is: KAHRS ORG
You are attached to server KAHRS-FS1.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
[INS S3:=KAHRS-FS1\SYS:PUBLIC]
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
[INS S4:=KAHRS-FS1\SYS:PUBLIC\NLS]
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
[F:=KAHRS-FS1 \SYS:HOME\PMM]
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
[G:=KAHRS-FS1 \SYS:]
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
[ROOT H:=KAHRS-FS1\SYS:HOME\PMM]
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
[ROOT 1:=KAHRS-FS1\SYS:HOME\ECFJ
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
[K:=KAHRS-FS1 \SYS:APPS]
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
[N:=KAHRS-FS1 \VOL1:]
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
[ROOT P:=KAHRS-FS1\SYS:APPS\PCTIME]
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
[ROOT Q:=KAHRS-FS1\SYS:APPS\HOLDTIME]
The error code was 8901.
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pbohning
Asked:
pbohning
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1 Solution
 
pbohningAuthor Commented:
We're using Novell Netware version 6.5.
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Todd_BunchCommented:
I would reload the novell client on that machine. That sounds like a corrupted client software.
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Todd_BunchCommented:
Other possible issues could be a memeory card reader with multiple drive letter. These would map first and create a conflict for the login script. This does not look like that problem, but it is possible.
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Todd_BunchCommented:
http://support.novell.com/cgi-bin/search/searchtid.cgi?10067152.htm

Upon searching Novell I get this report for the error code. This should be the issue.
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pbohningAuthor Commented:
But...the same thing happens when the user logs in on a different machine.  So it doesn't have anything to do with his machine, although I've done a clean install on his machine and the problem remains.
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pbohningAuthor Commented:
There's something going on with his particular login.  I have a test machine setup with all the users setup on it, for configuring Groupwise and such, and his login on THAT machine is still missing the drive mappings.
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Todd_BunchCommented:
Did you read the link above?

It is talking about space on the volume or expired licenses.

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pbohningAuthor Commented:
The licenses are not expired, and there's plenty of disc space.  The users login was working fine yesterday, nothings changed, don't know what's going on.  I am not a network administrator, I'm the helpdesk tech.  The company has been using a consultant for network administration, but they are no longer available, so I'm trying to figure it out.
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Todd_BunchCommented:
cool, I will check back with you tomorrow.
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pbohningAuthor Commented:
Alright, thanks.
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Todd_BunchCommented:
When you create a user account it by default is not a part of any group. Make sure that this user is a part of the everyone group.
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pbohningAuthor Commented:
Checked, they're already a member of the everyone group.
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pbohningAuthor Commented:
How can I see what the maximum number of users is on our Netware license?  Maybe we've exceeded it.  We just added a new employee, though I would think the new person would be the one rejected, not someone who's been in the system for awhile.  Still, the new employee replaced someone who had left, so the number of users did not increase.  I guess I've ruled out this possibility?
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pbohningAuthor Commented:
I fixed it.  The comment on checking for expired licenses got me to thinking.  I ran Netware Administrator and checked the total number of users we had setup.  Although the actual number of users if 53, we had 95 accounts set up.  I deleted some that I was certain we didn't need, testing, etc. set up by a previous administrator, and Voilà!  The user can now log in.
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Todd_BunchCommented:
Excellent. Glad we got it worked out
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