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Exchange over Mac Entourage - Auto-Reply Infinite Recursion Loop!!!

Posted on 2006-07-12
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Last Modified: 2011-10-03
I have a Mac client running OS/X with "Entourage" over Exchange. The user is out of the country and set up his auto-reply and everything was fine until today. His assistant has delegated authority to his mail box (Owner - permissions) in her MS Office Outlook. She checked his mail this afternoon and found that there were 119,000 unread e-mails in his Inbox and the number was climbing.

A message had been sent to an associate who also had their auto-reply configured or possibly the client's own e-mail address was used in a group mailing (I am not sure of the exact details because I am off site right now) and a recursive-loop started.

I had her stop the auto-reply which stopped the flood. Now it is a matter of separating single, necessary e-mails from the deluge of "Out of Office" auto-replies that have flooded in.

I had believed that Exchange was configured by default with safeguards against such a loop.

The network is running SBS 2003 (fully service packed) w/ Exchange 2003 (SP2).

Is there a manual setting I can configure to stop this from happening again?

Does anyone know if this is due to the Entourage application (painful to work with over Exchange at the best of times)?

The worst is over but I would like to avoid it again. Can't find much on the settings yet but still looking...

Any pointers or links would be appreciated.

Thanks.
-MP
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Question by:mojopojo
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Sembee earned 1000 total points
ID: 17094847
The simple answer is don't use auto replies.
An a Mac user they don't have direct access to the Out of the Office system, but they can get at it through OWA.

Make sure that Automatic replies to the Internet is turned off. ESM, Global Settings, Internet Message Formats. Right click on default and choose Properties. Click on the tab "Advanced" and ensure that "allow automatic replies" is not enabled.

Simon.
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by:mojopojo
ID: 17250755
The user has admited sending e-mails to himself after being warned. More than one!
He has lost all of his autoreply privlidges.

Thanks.
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