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Cyclic Redundancy Error In Outlook Persists Despite Recommended Solutions Attempted

Posted on 2006-07-12
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Last Modified: 2010-05-18
The "cyclic redundancy in Outlook" solution provided does not work for me: I have a disk error in my hard drive and need to replace it. I've been able to copy all my important files to an external hard drive except for Outlook. I cannot back up the Outlook data file because of the cyclic redundancy error: It stops 2 minutes before the end. I tried repairing the Outlook .pst file using scanpst.exe and the MS Outlook instructions, but it wouldn't complete the process because of an error. I wasn';t able to run scandisk: when I shut down and restart, the computer goes to run chkdsk. I have to cancel chkdsk to open Windows. (When I run chkdsk, it gets about 1/3 of the way through and stops -- probably because of the error in the hard drive.) I've re-run scanpst.exe several times with identical results.

When I saved my other (non-Outlook) files to the external drive, I ran into the cyclic redundancy error 2 or 3 times. I was able to go into the folders and copy all the other files except for the one that generated the error. I'd love to be able to do the same with Outlook, but  have no idea how. Is there a way I can find out which Outlook file is causing the error, or how I can tranfer groups of Outlook folders?

I'm running Outlook 2002 on Windows XP.
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Question by:esadownick
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12 Comments
 
LVL 9

Expert Comment

by:AndreDekolta
ID: 17095282
Hello esadownick!

<I tried repairing the Outlook .pst file using scanpst.exe>
scanpst.exe is very basic and I have found it to be pretty much useless.  To get positive results you'll need to purchase a .PST recovery utility such as the one provided by http://www.stellarinfo.com/outlook-pst-file-recovery.htm I have found it to be the most affective.  However, if you do a google on ".PST recovery software" you'll find several.  But, keep in mind that you'll only be able to recover the .PST "IF" it is truly recoverable.  E.g., if it resided on a failed portion of the drive that was NOT recoverable then the .PST is forever lost.

Cheers,

Andre...
0
 
LVL 14

Expert Comment

by:ECNSSMT
ID: 17095659
The HD sector(s) may be damaged enough that the PST file may not be recoverable.  

I am kinda wondering what would happen (assuming that you can still access the data via Outlook), if you created another PST file; on another HD and just attempted to moved bits and pieces of data over.  Eventually you should hit the bad HS spots.

Regards,  
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Author Comment

by:esadownick
ID: 17095758
Problem solved: I came across this post, tried it and it worked:

Accepted Answer from SeanConnolly
Date: 07/25/2005 11:29PM PDT
Grade: A
 Accepted Answer  


Bob

Sounds reasonable to me.

However, as a workaround to you current problem you could do the following:

File | Import and Export | Export to a file | Personal folder file (.pst).  Then highlight "Personal Folders" and check "Include subfolders".  Enter a unc (ie full pathname) to your external device in the "Save exported file as" field.

This will save everthing to a new .pst file that you can use to Import back into another .pst file if you need to.

To ECNSSMT: Your suggestion is on the right track, but my issue was how to move bits & pieces. Sean had the specific answer.
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LVL 14

Expert Comment

by:ECNSSMT
ID: 17099149
Excellent, since you found the solution; you may want to request that the points be refunded to you.  
(Just in case, I have no objections...)

Regards,
0
 

Author Comment

by:esadownick
ID: 17102788
Thanks. This looks like a great site.
0
 
LVL 9

Expert Comment

by:AndreDekolta
ID: 17104167
Why?  The customer stated it was resolved by SeanConnolly.

Andre...
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LVL 14

Expert Comment

by:ECNSSMT
ID: 17104309
looks like he was searching in the EE DB and probably found the answer. oh well...

regards,
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Author Comment

by:esadownick
ID: 17104835
I think Sean should get half the points because it was his solution that worked -- even though it was for an earlier post. I'm just happy that I found an answer quickly.
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Author Comment

by:esadownick
ID: 17105399
OK; thanks.
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LVL 5

Accepted Solution

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Netminder earned 0 total points
ID: 17125628
Closed, 500 points refunded.
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