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Adobe Photoshop Bridge will not load and error starting the Adobe Updater on program start.

Posted on 2006-07-12
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Last Modified: 2013-12-03
My client has purchased two copies of the Adobe CS2 Suite.  One machine is Windows XP Pro running on a AMD 3000 processor with 4 GB of RAM.  No issues with this system.  After installing the CS suite on the machine running Widnows XP Pro SP2 64bit edition (AMD dual core proc, 4GB RAM) two things are happening.

1.  Upon start of APSCS2 the following error occures: The Adobe updater could not be started.  Please reinstall the application & Components.

2.  Upon starting Adobe Bridge the following error occures:  Bridge.exe - This application has falied to start because libaglil8n.dll was not found.  Re-installing the application may fix the problem.

Trouble shooting thus far:

A. I have updated the software manually.  The software will update, however this doesn't resolve the issues listed above.
B. I've completely removed APSCS2 suite, removing all installed components, deleting any orpahned files in the program/adobe directories, and scrubbed the registy.  After a complete reinstall, the error appeared again.
C. I've tried reparing the install and removing and installing the components one at a time.

My client would like this resolved ASAP as the two designers who both use Bridge and have to take turns on the one machine to use the application.
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Question by:breynolds01
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6 Comments
 
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Expert Comment

by:Slynky
ID: 17099317
Hi, breynolds01,

This sounds like a tough one.  One that I think would be better served via a phone call.  Since we don't do that "here", it would take a while, I suspect, type things to try and receiving the results typed back.  Ugh!

I've often seen a questioner start off the same way with their question... "I just bought a copy of 'fill-in-the-blank' and it won't 'fill-in-the-blank'".  I always wonder why they don't call the manufacturer.  Adobe offers (or USED to offer) either 30 or 60 day support starting from the first call for legal purchases.  I would think the manufacturers would have the best resources to deal with this (or any) situation involving the app that they developed and sold.

Is that not an option for some reason?

Regards,
Slynky
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LVL 26

Expert Comment

by:David Brugge
ID: 17105916
Your XP opperating system is very picky about granting permissions. You seem to be having a "permissions" problem.

Tthe "permissions" problem is a bug in the installation program.
Adobe has still not got all of the bugs out of their installation modules for windows, and the problems that they are having with Bridge are just compounding things.

On the bright side, they are aware of the problems and very willing to help.
Installation problems warrant a free phone call to Creative Suite installation support: 1-206-675-6330  (as Slynky suggested)

Here is the Tech doc from the Adobe Knowledge Base, document 328349 titled:
 Error "... libagli18n28.dll was not found" when you start (Bridge CS2)

http://www.adobe.com/support/techdocs/328349.html
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LVL 2

Author Comment

by:breynolds01
ID: 17106242
Thanks for the tips, I'll give Adobe a call on Monday.  My past expierence with Adobe hasn't been good...  especially if you've searched the web for a hour or so and no one else seems to have the same issue.  Last time I worked with Adobe and had an issue they couldn't resolve in 30 minutes they told me I needed to wipe the machine and then reinstall the software.  They were wrong, after digging further we found the issue was with a registry key, a few key strokes and the software worked again.

I'll give them a call on Monday and see where we go from there.  I'll post what we find in hopes it may help someone else.

Best,

Bryan
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LVL 2

Author Comment

by:breynolds01
ID: 17406847
Update, Adobe is telling that they don't support CS2 on Windows XP Media Center or Windows XP 64bit.  The resolution they tell me is to wait for the next version.
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