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Arcserve Exchange Agent Crashes on a Restore

Posted on 2006-07-12
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Last Modified: 2010-04-03
Hello All

I have Brightstor Arcserve V9 Build 2040 with the Exchange Agent on 2003 Server. When I attempt a restore the job crashes as its diconnecting. I am attempting to restore the "Drafts" folder in a user's mailbox.

Any ideas why this is happening and what steps I can take to fix this?

Cheers
Chris
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Question by:mail2clk
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by:hiteshgupta1
ID: 17097286
do u get any error message?
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by:rindi
ID: 17097317
Try to restore to a special user account only used for restores, I'll call it "Restore", and not directly to the real user. If the restore worked, you can copy or forward whatever you restored to the user. If it works that way there could be something corrupt in the user's database and you'd have to use the exchange tools to clean the exchange store. Also make sure you have servicepacked and patched arcserve.
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Author Comment

by:mail2clk
ID: 17100270
I do not see the option to restore to a differnet mailbox

here is the log
Type               Date                Job      Session  Message
----------------------------------------------------------------------------------------------------
Information        2006/07/13 15:36:03 103      5        Target Directory: SERVER01\dbaxchg2
Information        2006/07/13 15:36:03 103      5        Source Session 5 on Media THURSDAY
Information        2006/07/13 15:36:03 103      5        Use media THURSDAY, ID 7E92, sequence #1
Information        2006/07/13 15:33:20 103               Called AsLogRegisterLogFile to create job log file <D:\Program Files\CA\BrightStor ARCserve Backup\LOG\cas_user_logs\caroot\J0000103.LOG>
Information        2006/07/13 15:33:20 103               Backup/restore privilege enabled.
Information        2006/07/13 15:33:20 103               Perform Operation for User. (USER=Backup).
Information        2006/07/13 15:33:20 103               Description: Restore files to original location..
Information        2006/07/13 15:33:20 103               Start Restore Operation. (QUEUE=1, JOB=3)
Information        2006/07/13 15:33:20 103               Japanese? 0409
Information        2006/07/13 15:33:20 103               Run Restore Job Now.
Information        2006/07/13 15:33:20                   >>
Information        2006/07/13 15:33:20                   >> Build 2045
Information        2006/07/13 15:33:20                   >> Release 042902
Information        2006/07/13 15:33:20                   >> Version 9.0
Information        2006/07/13 15:33:20                   >> BrightStor AB
Information        2006/07/13 15:33:20                   >> BrightStorAB Job Runner
Information        2006/07/13 15:30:24                   Tape Engine is Started.
Information        2006/07/13 15:30:19                   Job Engine started on Server [Name: SERVER01] [IP(s): 192.168.80.2]
Information        2006/07/13 15:30:10                   Message Engine is Started.
Information        2006/07/13 15:29:12                   Message Engine is Stopped.
Information        2006/07/13 15:28:40                   Database Engine is Stopped.
Information        2006/07/13 15:28:33                   Tape Engine is Stopped.
Information        2006/07/13 15:27:34                   Job Engine is Stopped.
Information        2006/07/13 15:21:17 102      5        Target Directory: SERVER01\dbaxchg2
Information        2006/07/13 15:21:17 102      5        Source Session 5 on Media FRIDAY
Information        2006/07/13 15:21:17 102      5        Use media FRIDAY, ID EB22, sequence #1


Thanks
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by:rindi
ID: 17100364
Look somewhere in Arcserve's restore interface for an option where you can turn off "Restore files to original location". and then you should be able to select some other mailbox.
There is also an indication in your log file that the server is expecting friday's tape and you have thursday's tape mounted...
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Author Comment

by:mail2clk
ID: 17100468
I was trying different tapes. I tried switching off the option to different location but there were no mailboxes to restore to. Can you give me some steps to follow?

chris
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Author Comment

by:mail2clk
ID: 17100516
how do i change the password for the agent without re-installing the agent?
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LVL 87

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by:rindi
ID: 17100561
I don't know Arcserve's interface enough to be able to help more, but there must be an option to restore to another location.
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by:mail2clk
ID: 17129256
I manage to get it to restore. I  reinstalled the agent and all went fine. On my daily backups I now receive a message "Cannot compare dbagent session" and "Cannot compare a system state session". What causes this and how can I overcome this?
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LVL 87

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by:rindi
ID: 17129359
You have probably set up arcserve to compare your backup with the data on the server after a backup. Since the system state and also databases, particularly the exchange information store changes all the time, these types of data will have changed after the backup and won't properly compare. If possible I'd turn off the compare option after the backup, and only compare the static data. If you can't turn that off selectively either live with it or don't compare at all. From my experiance it is a lot better to manually restore selected data after a backup and open the files with the app that originally created it, as that show much better if the job worked.
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