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looking for a webex type application

Posted on 2006-07-12
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Last Modified: 2012-05-05
I want a program where I can send a customer to a website and then I can control their computer to fix problems.  I have seen that some companies use webex...I am looking for alternative solutions, unless webex is the way to go...also, how much do these cost?
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Question by:americanmobile
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by:gbirkemeier
ID: 17096649
I use this:

http://ajaxtricks.blogspot.com/

Free, and once set up works great.
My clients think it is great.

Read the article, then do the config.
Post the installer to your website, and have the client download it and run it.

Free, Fast, Easy.
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by:americanmobile
ID: 17096730
that's about the same thing I do now..have them go to www.skyfexfree.com (this allows me to see what their doing...) then I have them install vnc, then I have them redirect the port...i would rather them just go to a website like webex and just take control..
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by:hiteshgupta1
ID: 17096744
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by:gbirkemeier
ID: 17096841
The single file application is downloaded from a website, then you just run it.
No configureation on the clients part, no installation, no port redirection.
I use this with my clients all of the time, and they love it..

Very small Download (170kb)--> double clickto run --> double click to connect. Done.
The only thing it has in common with how you currently say you are doing it is VNC is used, but even that is completely diffrent than what you say you do.

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by:rockiroads
ID: 17096937
Ive done something similar, but others have already mentioned it. Its using VNC
The s/w I used for this was TightVNC - its free  http://www.tightvnc.com/
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by:omrisiri
ID: 17098420
You can try out:
https://www.gotomeeting.com/
Seems to have similar options as webex.
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by:
omrisiri earned 500 total points
ID: 17098425
Also:
http://www.gotoassist.com/tr/G2M_home
Which is the site for IT support website.

They claim to be cheaper as well
Good luck!
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by:rvthost
ID: 17109734
Lotus Sametime is much like WebEx and would do the trick...not free though ;-)
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