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Outlook 2003 crashes.  outex.dll and ntdll.dll are suspects

Posted on 2006-07-13
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Last Modified: 2011-08-18
I know the error is coming from the outlook out of office assistant (outex.dll).  When disabled there are no crashes, and when enabled it only crashes when you open the assistant.  I have tried replacing the dll with the dll from another machine with no luck.  Have tried detect and repair and all updates are installed


Event Type:      Error
Event Source:      Microsoft Office 11
Event Category:      None
Event ID:      1000
Date:            7/13/2006
Time:            10:27:24 AM
User:            N/A
Computer:      mcapmp
Description:
Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53, faulting module ntdll.dll, version 5.0.2195.7006, stamp 41e648e0, debug? 0, fault address 0x00037952.
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Question by:mullinsr
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7 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 17100480
Greetings, mullinsr !

1. Outcmd.dat has been known to cause Outlook to crash. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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Author Comment

by:mullinsr
ID: 17100857
I will give that a try and let you know results..thanks war1
0
 
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Author Comment

by:mullinsr
ID: 17101962
It looks like I will be doing the reinstall..1-6 did nothing for me
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LVL 97

Expert Comment

by:war1
ID: 17123148
mullinsr, did reinstalling Outlook fix the problem for you?
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Author Comment

by:mullinsr
ID: 17123536
Yes I had to uninstall Office and remove all associated registry keys.  Thanks
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LVL 1

Expert Comment

by:DAMAdmin
ID: 24177670
Mine problem was AVG.  The Outlook add-in for AVG was the one crashing Outlook.
0
 

Expert Comment

by:DornerDiamonds
ID: 24358889
I fixed it. It just needed some XP windows updates
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