Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

trouble??? after installing crystal reports xi release 2 --- HELP !!!!

Posted on 2006-07-13
5
Medium Priority
?
2,884 Views
Last Modified: 2009-06-29
I have ... installed on my local workstation (the programs are not installed on the server...)
crystal reports XI developer edition (sp2)
visual studio 2005

I downloaded & installed & re-registered the "CRXI release 2"

and NOW... ouch... EVERY TIME i open crystal reports (from the ~Start \ Programs...) it tries to configure release 2 AGAIN ???
"Please wait while windows configures Crystal Reports XI Release 2"

I also get another message during this process ... the one that says:
"Server Busy... switch... Retry"

HELP... i have so much work to do & it's taking forever to get over these problems
0
Comment
Question by:myBabyDBA
  • 2
  • 2
5 Comments
 
LVL 42

Accepted Solution

by:
frodoman earned 1500 total points
ID: 17102544
I don't know about this exact circumstance, but often problems similar to this may occur if there is a previous version of Crystal on the workstation.  There is sometimes a conflict in the registry if the older version isn't first removed; however, you'll usually see an error message during the installation that will indicate a partial installation failure.  Did you see any error messages during the install?

Another general (non-Crystal) possibility is that you don't have rights to write to the registry on your workstation.  If the registry settings aren't saved then every time the application launches it 'thinks' it's the first time.
0
 

Author Comment

by:myBabyDBA
ID: 17102771
was i supposed to uninstall crystal XI first?
can i check something in the registry? what should i look for?

i don't recall any error during install, only AFTER restart & opening it for the first time (AND every time there after)

I downloaded the files to the server & ran the installation by double-click on the crxir2.part1.exe file... did i do something wrong there? OH... by-the-way... what is the 2nd file for? crxir2.part2.rar
0
 

Author Comment

by:myBabyDBA
ID: 17130439
thanks frodoman... it was an installation error, but since i felt you left me hanging, i gave you a "good" rating...

with no solutions, i decided to go back & re-install crystal release 2. still nothing. so i did it again. then finally... the 3rd time (after days of frustration) i DID get an installation error (as you suggested, but i had not noticed).

"Error 1719 The windows installer service could not be accessed...."  

just thought i'd let you know what happened.
Thanks for push in the right direction!!!
0
 
LVL 42

Expert Comment

by:frodoman
ID: 17130599
Glad you've got it working.  Sorry about leaving you hanging - I only participate in this forum when my schedule allows so I sometimes disappear for a while when I'm bogged down.

Cheers,

frodoman
0
 
LVL 38

Expert Comment

by:Jim P.
ID: 24739767
I found a resolution for this. The Crystal Reports XI Release SP2 installer 914-00806-085.part1.exe) is missing a reg key installer for the [HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\Keycodes\CR Pro] key. Copy off a 10.5 version or from a working machine and edit to match the 11.0 version keys.

Then you should be good.
[HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\Keycodes\CR Pro]
"THX1138"=dword:hexnum
"Version"="11.#.#.######"
@="1
REG-KEY-####-#####3
#########
#########
"
"Serial"="#########"

Open in new window

0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Crystal Reports: 5 Tests for Top Performance It is complete, your masterpiece report.  Not only does it meet your customer’s expectations, it blows them out the water, all they want is beautifully summarised and displayed in a myriad of ways. …
Hello everyone, Hope you find this as helpful as we did. We have on the company I work for an application built in Delphi V with Crystal Reports 8. We all know that Crystal & Delphi can be temperamental sometimes and the worst thing is, nearly…
This Micro Tutorial will teach you how to add a cinematic look to any film or video out there. There are very few simple steps that you will follow to do so. This will be demonstrated using Adobe Premiere Pro CS6.
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

577 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question