Dell AIO 922 USB printer not printing with Remote Desktop and Windows 2003 Server Terminal Services
Hi All,
I have a customer that just purchased a Dell AIO 922 printer and connected it to his local WinXP Pro workstation with a USB cable. He can print locally without any problems. He is using Remote Desktop to connect to his Windows 2003 Server (no domain) in another office. I loaded the Dell 922 drivers on the Win2K3 fileserver, and the remote workstation detects the printer when he logins in with Remote Desktop, but it will not print anything from his Terminal Services applications to the local printer. The print job just sits in the queue. I know USB printers and Terminal Services can be "hit or miss" sometimes, but if I can get the remote desktop to detect the printer, it usually works.
What am I missing?
Thanks for the help,
cpumantx
I have a customer that just purchased a Dell AIO 922 printer and connected it to his local WinXP Pro workstation with a USB cable. He can print locally without any problems. He is using Remote Desktop to connect to his Windows 2003 Server (no domain) in another office. I loaded the Dell 922 drivers on the Win2K3 fileserver, and the remote workstation detects the printer when he logins in with Remote Desktop, but it will not print anything from his Terminal Services applications to the local printer. The print job just sits in the queue. I know USB printers and Terminal Services can be "hit or miss" sometimes, but if I can get the remote desktop to detect the printer, it usually works.
What am I missing?
Thanks for the help,
cpumantx
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ASKER
They DO NOT have Service Pack 1 for Windows 2003 Server installed. I checked with the customers' software vendors to make sure we don't kill any of their applications with this update. I will install SP1 tonight and check the printing in the morning. I will post the results.
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If we (I) have to share a printer that connects via USB, I install it via a Jetdirect device on my network, then create the connection using TCP / IP... I have always found the USB and Printer Shares are just not reliable, nor worth the hassle. Just a thought..
ASKER
Installed Service Pack 2 on the Win2K3 fileserver. It did not make any difference. The printjob is in the queue, but it never prints. The printer is USB only, and my customer would like to order a couple more with his new workstations. He is waiting to see if I can get this one working. Next?
Have you tried modifying the port assignment for the printer? See: http://support.microsoft.com/kb/302361
Otherwise, you may be out of luck... see this forum thread for the end result of another person's same issue: http://forumz.tomshardware.com/software/OfficeJet-7410-2003-Terminal-Services-HELP-ftopict146407.html
Jeff
TechSoEasy
Otherwise, you may be out of luck... see this forum thread for the end result of another person's same issue: http://forumz.tomshardware.com/software/OfficeJet-7410-2003-Terminal-Services-HELP-ftopict146407.html
Jeff
TechSoEasy
Also, SP2?
Jeff
TechSoEasy
Jeff
TechSoEasy
Yeah, I wondered about that too.
SP2 is in Beta now. I hope that's not what was installed.
SP2 is in Beta now. I hope that's not what was installed.
ASKER
Sorry about that - brain burp and a typo. :-)
I installed Windows 2003 Server Service Pack 1 (NOT SP2 beta) and all of the latest security patches on the fileserver.
I tried modifying the port suggested by TechSoEasy (http://support.microsoft.com/kb/302361) even though the port is USB in the printer properties window. It didn't work.
I searched Dell's website and found this link to one of their forums: http://forums.us.dell.com/supportforums/board/message?board.id=A940&message.id=12926&query.id=0#M12926
It basically says that the Dell AIO 900 series printers can't be redirected through Terminal Services.
With the hardware manufacturers shipping new machines without parallel ports, I find it hard to believe that this problem is not going to keep coming up again and again.
Any more suggestions on this problem?
Any recommendations for another USB AIO printer or deskjet that WORKS with Terminal Services and RDP?
I installed Windows 2003 Server Service Pack 1 (NOT SP2 beta) and all of the latest security patches on the fileserver.
I tried modifying the port suggested by TechSoEasy (http://support.microsoft.com/kb/302361) even though the port is USB in the printer properties window. It didn't work.
I searched Dell's website and found this link to one of their forums: http://forums.us.dell.com/supportforums/board/message?board.id=A940&message.id=12926&query.id=0#M12926
It basically says that the Dell AIO 900 series printers can't be redirected through Terminal Services.
With the hardware manufacturers shipping new machines without parallel ports, I find it hard to believe that this problem is not going to keep coming up again and again.
Any more suggestions on this problem?
Any recommendations for another USB AIO printer or deskjet that WORKS with Terminal Services and RDP?
I didn't expect this was going to be easy or even possible.
Until someone comes up with a USB-to-Serial shim, this isn't going to be always possible - especially so if the printer requires a proprietary Port Monitor.
Until someone comes up with a USB-to-Serial shim, this isn't going to be always possible - especially so if the printer requires a proprietary Port Monitor.
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ASKER
I am going to use the Linksys Print Server (PN: PSUS4) to resolve this one. This will take a couple of days, so I will keep the question open. I will post the results when I am done.
SOLUTION
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ASKER
Hi all,
The Dell AIO 922 and 924 printers DO NOT work with this print server (or probably any print server). My customer purchased a Dell Color laser 3010, we connected it to the Linksys Print Server (PSUS4), setup the printer on the workstations as a local printer with a TCPIP port named LPT3, loaded the drivers on the Windows 2003 Server, and it now works on both workstations locally and in Remote Desktop. It also worked with an HP Photosmart 7350 (as a test printer). Both printers were connected with a USB cable.
I was very tired of banging my head on the keyboard with this one. :-)
Thanks to everyone for their input and suggestions.
Tony
CPUMANTX
The Dell AIO 922 and 924 printers DO NOT work with this print server (or probably any print server). My customer purchased a Dell Color laser 3010, we connected it to the Linksys Print Server (PSUS4), setup the printer on the workstations as a local printer with a TCPIP port named LPT3, loaded the drivers on the Windows 2003 Server, and it now works on both workstations locally and in Remote Desktop. It also worked with an HP Photosmart 7350 (as a test printer). Both printers were connected with a USB cable.
I was very tired of banging my head on the keyboard with this one. :-)
Thanks to everyone for their input and suggestions.
Tony
CPUMANTX
Very good.. and thank you..
FE
FE
Thank you also.
I'll have to look into this.