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Need to uninstall Norton Internet Security 2002 but forgot supervisor password

Posted on 2006-07-13
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How do I uninstall Norton IS 2002 if I don't have the supervisor password that it prompts for when using Add/Remove Programs?  Thank you.
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Question by:marathonman330
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by:zephyr_hex
ID: 17103335
are you logged into the local admin account on that computer?
are you able to uninstall other items in add/remove programs?
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by:r-k
ID: 17104136
Try using "symantec" as the password.
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by:blue_zee
ID: 17106225
See if these help:

How to change the password when using the Norton Internet Security™ 2003/2004 user accounts
http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=2783&docType=1000&contextId=3599%3A2783.2874&clusterName=SymantecConsumer&contentId=0810c0b0-11c2-4509-ae5e-51dc325ccb3e&responseId=2ab0b9c736fe8230%3A1b1fbf4%3A10c6b51d051%3A-5628&groupId=4&answerGroup=5&score=568&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fnip.nsf%2Fpdf%2F2002091108443436&result=4&excerpt=How+to+change+the+password+when+using+the+Norton+Internet+Security%26%23x2122%3B+2003%2F2004+user+accounts&resultType=5000#

Resetting your Options menu password in Norton Internet Security
http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=2586&docType=1000&contextId=3796%3A2586.2650&clusterName=SymantecConsumer&contentId=0810c0b0-11c2-4509-ae5e-51dc325ccb3e&responseId=2ab0b9c736fe8230%3A1b1fbf4%3A10c6b51d051%3A-562a&groupId=4&answerGroup=3&score=634&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fnip.nsf%2Fpdf%2F2003122409172336&result=2&excerpt=Resetting+your+Options+menu+password+in+Norton+Internet+Security&resultType=5000#

Norton Internet Security or Norton Personal Firewall 2003 or 2004 unexpectedly asks for a supervisor password
http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=3022&docType=1000&contextId=3634%3A3022.3304&clusterName=SymantecConsumer&contentId=0810c0b0-11c2-4509-ae5e-51dc325ccb3e&responseId=2ab0b9c736fe8230%3A1b1fbf4%3A10c6b51d051%3A-5468&groupId=4&answerGroup=15&score=694&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fnip.nsf%2Fpdf%2F2002110811010236&result=14&excerpt=Norton+Internet+Security+or+Norton+Personal+Firewall+2001+or+2002++If+you+are+using+Norton+Personal+Firewall+or+Norton+Internet+Security+2001+or+2002%2C+read+the+document+Norton+Personal+Firewall+or+Norton+Internet+Security+2001+or+2002+unexpectedly+prompts+for+a+supervisor+password.&resultType=5000#

Zee
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by:gonzal13
ID: 17112757
You may not be able to reinstall the program. I just found a site that has tools to remove symantec products. Syumantec does not publish it. I fund it while installing antivirus for a client.

One of my HDs would not install the antivirus 2005. Using one of the programs on the site, I was able to uninstall it. It even let me reinstall it withou tasking for the key!

www.symantec.com/autotoools
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by:Merete
ID: 17174774
Removing Norton AntiVirus 2003 or earlier by using the Rnav2003.exe removal utility when Add/Remove programs fails
http://service1.symantec.com/support/nav.nsf/docid/2001092114452606
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by:dragonjim
ID: 17178222
The password files are stored in the registry...

I just had to remove the installation of NAV 10.0 Corporate (to install 2006 Corp Server as part of a promotion)...

Search the registry for:

"UseVPUninstallPassword"

Change to "0"

Making this change allowed me to uninstall...

Warning: Backup registry first: Only try if you are comfortable in the system registry.
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by:gonzal13
ID: 17180834
goto www.symantec.com/autotools and choose one of the 12 programs.

gonzal13
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by:younghv
ID: 17256102
Have you tried the "NoNav.exe" solution?
It is available from a variety of sources, but can sometimes be hard to find.
http://www.mickelson.org/files/zips/nonav.zip
or
http://www.ncsu.edu/it/antivirus/install/SAV9-Installation.html
or
http://ca.huji.ac.il/helpdesk/tshoot/norton-uninstall.shtml

Good Luck,
Vic
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Author Comment

by:marathonman330
ID: 17257207
I went into Norton Internet Security and logged in with a blank password.  Following that I was able to go back into Add/Remove Programs and uninstall it.
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