Need to uninstall Norton Internet Security 2002 but forgot supervisor password

Posted on 2006-07-13
Last Modified: 2012-05-05
How do I uninstall Norton IS 2002 if I don't have the supervisor password that it prompts for when using Add/Remove Programs?  Thank you.
Question by:marathonman330
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LVL 43

Expert Comment

by:zephyr_hex (Megan)
ID: 17103335
are you logged into the local admin account on that computer?
are you able to uninstall other items in add/remove programs?
LVL 32

Expert Comment

ID: 17104136
Try using "symantec" as the password.
LVL 29

Expert Comment

ID: 17106225
See if these help:

How to change the password when using the Norton Internet Security™ 2003/2004 user accounts

Resetting your Options menu password in Norton Internet Security

Norton Internet Security or Norton Personal Firewall 2003 or 2004 unexpectedly asks for a supervisor password

When ransomware hits your clients, what do you do?

MSPs: Endpoint security isn’t enough to prevent ransomware.
As the impact and severity of crypto ransomware attacks has grown, Webroot fought back, not just by building a next-gen endpoint solution capable of preventing ransomware attacks but also by being a thought leader.

LVL 13

Expert Comment

ID: 17112757
You may not be able to reinstall the program. I just found a site that has tools to remove symantec products. Syumantec does not publish it. I fund it while installing antivirus for a client.

One of my HDs would not install the antivirus 2005. Using one of the programs on the site, I was able to uninstall it. It even let me reinstall it withou tasking for the key!
LVL 70

Expert Comment

ID: 17174774
Removing Norton AntiVirus 2003 or earlier by using the Rnav2003.exe removal utility when Add/Remove programs fails
LVL 10

Expert Comment

ID: 17178222
The password files are stored in the registry...

I just had to remove the installation of NAV 10.0 Corporate (to install 2006 Corp Server as part of a promotion)...

Search the registry for:


Change to "0"

Making this change allowed me to uninstall...

Warning: Backup registry first: Only try if you are comfortable in the system registry.
LVL 13

Expert Comment

ID: 17180834
goto and choose one of the 12 programs.

LVL 38

Expert Comment

ID: 17256102
Have you tried the "NoNav.exe" solution?
It is available from a variety of sources, but can sometimes be hard to find. 

Good Luck,

Author Comment

ID: 17257207
I went into Norton Internet Security and logged in with a blank password.  Following that I was able to go back into Add/Remove Programs and uninstall it.

Accepted Solution

BooMod earned 0 total points
ID: 17584849
Closed, 500 points refunded.
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