Solved

Need to uninstall Norton Internet Security 2002 but forgot supervisor password

Posted on 2006-07-13
11
737 Views
Last Modified: 2012-05-05
How do I uninstall Norton IS 2002 if I don't have the supervisor password that it prompts for when using Add/Remove Programs?  Thank you.
0
Comment
Question by:marathonman330
11 Comments
 
LVL 42

Expert Comment

by:zephyr_hex (Megan)
ID: 17103335
are you logged into the local admin account on that computer?
are you able to uninstall other items in add/remove programs?
0
 
LVL 32

Expert Comment

by:r-k
ID: 17104136
Try using "symantec" as the password.
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 17106225
See if these help:

How to change the password when using the Norton Internet Security™ 2003/2004 user accounts
http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=2783&docType=1000&contextId=3599%3A2783.2874&clusterName=SymantecConsumer&contentId=0810c0b0-11c2-4509-ae5e-51dc325ccb3e&responseId=2ab0b9c736fe8230%3A1b1fbf4%3A10c6b51d051%3A-5628&groupId=4&answerGroup=5&score=568&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fnip.nsf%2Fpdf%2F2002091108443436&result=4&excerpt=How+to+change+the+password+when+using+the+Norton+Internet+Security%26%23x2122%3B+2003%2F2004+user+accounts&resultType=5000#

Resetting your Options menu password in Norton Internet Security
http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=2586&docType=1000&contextId=3796%3A2586.2650&clusterName=SymantecConsumer&contentId=0810c0b0-11c2-4509-ae5e-51dc325ccb3e&responseId=2ab0b9c736fe8230%3A1b1fbf4%3A10c6b51d051%3A-562a&groupId=4&answerGroup=3&score=634&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fnip.nsf%2Fpdf%2F2003122409172336&result=2&excerpt=Resetting+your+Options+menu+password+in+Norton+Internet+Security&resultType=5000#

Norton Internet Security or Norton Personal Firewall 2003 or 2004 unexpectedly asks for a supervisor password
http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=3022&docType=1000&contextId=3634%3A3022.3304&clusterName=SymantecConsumer&contentId=0810c0b0-11c2-4509-ae5e-51dc325ccb3e&responseId=2ab0b9c736fe8230%3A1b1fbf4%3A10c6b51d051%3A-5468&groupId=4&answerGroup=15&score=694&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fnip.nsf%2Fpdf%2F2002110811010236&result=14&excerpt=Norton+Internet+Security+or+Norton+Personal+Firewall+2001+or+2002++If+you+are+using+Norton+Personal+Firewall+or+Norton+Internet+Security+2001+or+2002%2C+read+the+document+Norton+Personal+Firewall+or+Norton+Internet+Security+2001+or+2002+unexpectedly+prompts+for+a+supervisor+password.&resultType=5000#

Zee
0
 
LVL 13

Expert Comment

by:gonzal13
ID: 17112757
You may not be able to reinstall the program. I just found a site that has tools to remove symantec products. Syumantec does not publish it. I fund it while installing antivirus for a client.

One of my HDs would not install the antivirus 2005. Using one of the programs on the site, I was able to uninstall it. It even let me reinstall it withou tasking for the key!

www.symantec.com/autotoools
0
 
LVL 70

Expert Comment

by:Merete
ID: 17174774
Removing Norton AntiVirus 2003 or earlier by using the Rnav2003.exe removal utility when Add/Remove programs fails
http://service1.symantec.com/support/nav.nsf/docid/2001092114452606
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 10

Expert Comment

by:dragonjim
ID: 17178222
The password files are stored in the registry...

I just had to remove the installation of NAV 10.0 Corporate (to install 2006 Corp Server as part of a promotion)...

Search the registry for:

"UseVPUninstallPassword"

Change to "0"

Making this change allowed me to uninstall...

Warning: Backup registry first: Only try if you are comfortable in the system registry.
0
 
LVL 13

Expert Comment

by:gonzal13
ID: 17180834
goto www.symantec.com/autotools and choose one of the 12 programs.

gonzal13
0
 
LVL 38

Expert Comment

by:younghv
ID: 17256102
Have you tried the "NoNav.exe" solution?
It is available from a variety of sources, but can sometimes be hard to find.
http://www.mickelson.org/files/zips/nonav.zip 
or
http://www.ncsu.edu/it/antivirus/install/SAV9-Installation.html
or
http://ca.huji.ac.il/helpdesk/tshoot/norton-uninstall.shtml

Good Luck,
Vic
0
 

Author Comment

by:marathonman330
ID: 17257207
I went into Norton Internet Security and logged in with a blank password.  Following that I was able to go back into Add/Remove Programs and uninstall it.
0
 
LVL 1

Accepted Solution

by:
BooMod earned 0 total points
ID: 17584849
Closed, 500 points refunded.
BooMod
Special Ops Mod
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For those of you actively in the Malware fightling business, we now have available an amazing new tool in the malware wars (first recommended to me by rpggamergirl (http://www.experts-exchange.com/M_3598771.html), the Zone Advisor for the Virus and …
HOW TO REMOTELY CLEAN MEROND.O WITH ESET SILENTLY PROBLEM       If you have the fortunate luck to contract the Merond.O virus on your network, it can be quite troublesome to remove as it propagates to network shares on your network. In my case, the …
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now