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Webaccess not able to make tcp connection to POA

Posted on 2006-07-13
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Last Modified: 2013-11-12
Have a webaccess server with lots of connects to various POA. They all work. Created 2 new POA's, but webaccess cannot connect to these new ones.

On webaccess login screen error shows:

Your post office is unavailable. Please contact your system administrator.

With verbose logging enabled on webaccess agent the error during that login is:

unable to connect to poa using (ip xx.xx.xx.xx:1677)

Verfied configuration of agent settings good. Rebuilt po database.

Used gwip.nlm tool to test connectivity. Connections on 1677 good on all other poa's, the 2 new ones fail.

The GW clients can access the POA using 1677 and I verfied used TCPCON it is listening.
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Question by:rockethobbit
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waybadmojo earned 250 total points
ID: 17125981
Sounds like you've checked all the basics.
You don't mention what version of GW + service packs are running so my answer may be generic:

What database versions are displayed on the new post offices?
(Open ConsoleOne. Under GroupWise System View, right click the Domain Object and POst Office Object and take Properties. Check the Database Version and it should be the same as your WA gateway)

-Mo

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