Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

E-mail tracking

Posted on 2006-07-13
3
Medium Priority
?
271 Views
Last Modified: 2010-03-06
One of my departments is currently tracking all e-mails sent to a particular distribution list to track frequently asked questions for the organization.  They are looking for a better way to track the questions and response times.  Is there something I can use to do this within Exchange?  Public folders, etc?  Or any 3rd party tools?

Thanks!
0
Comment
Question by:mmudry
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 104

Accepted Solution

by:
Sembee earned 1000 total points
ID: 17204969
Exchange has a message tracking facility. It may not do what you want though. You can only query it real time through Exchange system manager. For third party applications they have to wait until the next day when Exchange releases its lock from the file.

Otherwise you are probably looking at some kind of CRM or helpdesk application.

Simon.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
Suggested Courses

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question