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inbox emails not there

Posted on 2006-07-13
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Last Modified: 2010-03-06
we are currently using a prf file run in the logon script so that everyone has its profile in outlook on any computer they use. some users are complaining that when they move from one computer to another the inbox emails are not there. the emails are in the computer previously used. is there any way to prevent this? we are using outlook 2003 w/ exchange 2003. any comments are appreciated.
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Question by:hherrera
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by:mass2612
ID: 17104838
Hi,

This may be something you've looked at but check that the Outlook profile on the computer where the e-mails are visible. Under the profile there is a setting that says something like "Deliver new e-mails to the following location". THis may be set to a personal folder file (PST) rather than the mailbox on the Exchange server. You can see this setting via Tools > e-mail accounts > Next.
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by:hherrera
ID: 17109138
thank you for your comment.
it is set to the users pst file (Mailbox - USERNAME), and that is for everyone. Is there a setting in the PRF file that I need to change?
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mass2612 earned 700 total points
ID: 17112712
If you have this set to the PST then all mail will be moved from the server to the local PST file. Therefore if you move a user to a new computer they will only be able to access new mail and that mail will be moved to the local PST on the second computer. You should normally leave mail on the Exchange server if you have a local server. You'll need to change the profiles plus the profile prf file if you want to change this but I don't have specifics of where the setting within the PRF would be.
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