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Windows Server 2003 Hotfix KB917537 installation failed

Posted on 2006-07-14
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Last Modified: 2010-10-05
SBS 2003 on Dell Poweredge
Automatic updates are on (everything patched up to date)

Every night, for the last few nights I am getting:
Windows Server 2003 Hotfix KB917537 installation failed. KB917537 installation did not complete.

Following that, a bunch of other apps fail and the server finally reboots itself after 15 minutes (full details below).

Everything returns to normal following the reboot.  

The MS site notes problems with Proventia Desktop Agent & Bull Guard Suite v6, but I don't have either of these.

Any ideas? Should I disable this update?
Thanks
======================================================

Critical Alerts


Issue Last Occurrence Total Occurrences
  System Up Time 7/14/2006 1:15 AM 1
The server restarted. If this event was not planned, check the Server Performance Report and Event Logs for information that can help explain the event.

You can disable this alert or change its threshold by using the Change Alert Notifications task in the Server Management Monitoring and Reporting taskpad.





Critical Errors in Application Log


Source Event ID Last Occurrence Total Occurrences
  Application Error 1000 7/14/2006 1:09 AM 1
Faulting application usbmate.exe, version 1.0.0.1, faulting module unknown, version 0.0.0.0, fault address 0x00000000.  
 




Source Event ID Last Occurrence Total Occurrences
  Windows SharePoint Services 2.0 1000 7/14/2006 1:08 AM 6 *
#50070: Unable to connect to the database STS_Config on CL-DATABASE-SVR\SharePoint. Check the database connection information and make sure that the database server is running.  
 




Source Event ID Last Occurrence Total Occurrences
  MSExchangeDSAccess 2103 7/14/2006 1:01 AM 1
Process MAD.EXE (PID=2960). All Global Catalog Servers in use are not responding: cl-database-svr.conciergelondon.local For more information, click http://www.microsoft.com/contentredirect.asp.  
 




Source Event ID Last Occurrence Total Occurrences
  MSExchangeAL 8026 7/14/2006 1:00 AM 3 *
LDAP Bind was unsuccessful on directory cl-database-svr.conciergelondon.local for distinguished name ''. Directory returned error:[0x51] Server Down. For more information, click http://www.microsoft.com/contentredirect.asp.  
 




Source Event ID Last Occurrence Total Occurrences
  MSExchangeAL 8250 7/14/2006 1:00 AM 1
The Win32 API call 'DsGetDCNameW' returned error code [0x862] The specified component could not be found in the configuration information. The service could not be initialized. Make sure that the operating system was installed properly. For more information, click http://www.microsoft.com/contentredirect.asp.  
 




Source Event ID Last Occurrence Total Occurrences
  MSExchangeDSAccess 2102 7/14/2006 1:00 AM 1
Process MAD.EXE (PID=2960). All Domain Controller Servers in use are not responding: cl-database-svr.conciergelondon.local For more information, click http://www.microsoft.com/contentredirect.asp.  
 




Source Event ID Last Occurrence Total Occurrences
  MSExchangeDSAccess 2104 7/14/2006 1:00 AM 1
Process INETINFO.EXE (PID=1672). All the DS Servers in domain are not responding. For more information, click http://www.microsoft.com/contentredirect.asp.  
 



* The text shown is for the most recent occurrence of this event. For more information, see the Event log.



Critical Errors in Directory Service Log


There were no critical events in the Directory Service Log in the last 24 hours.  





Critical Errors in DNS Server Log


There were no critical events in the DNS Server Log in the last 24 hours.  





Critical Errors in File Replication Service Log


There were no critical events in the File Replication Service Log in the last 24 hours.  





Critical Errors in Security Log


There were no critical events in the Security Log in the last 24 hours.  





Critical Errors in System Log


Source Event ID Last Occurrence Total Occurrences
  Service Control Manager 7016 7/14/2006 1:11 AM 2 *
The USBMate service has reported an invalid current state 0.  
 




Source Event ID Last Occurrence Total Occurrences
  Service Control Manager 7022 7/14/2006 1:11 AM 1
The Rupsmon service hung on starting.  
 




Source Event ID Last Occurrence Total Occurrences
  NtServicePack 4379 7/14/2006 1:00 AM 1
Windows Server 2003 Hotfix KB917537 installation failed. KB917537 installation did not complete.  
 
0
Comment
Question by:mikefish
2 Comments
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 1500 total points
ID: 17112179
If Susan Bradley has her eye on an issue like this and says to "hang loose" you hang loose... and do not disable the update.

http://msmvps.com/blogs/bradley/archive/2006/07/13/104611.aspx

Jeff
TechSoEasy
0
 

Author Comment

by:mikefish
ID: 17173326
Thanks for that. Patience was the key. After about a week of 1am reboots, it seems to have sorted itself out now.
0

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