Hotbar Link Causes Oulook/Word To Hang
Posted on 2006-07-14
I have a very strange problem - one of my users has recieved an email from someone outside the company (otherwise I could have Shot them) that has hotbbar link at the bottom of the email. When she replies to this email Oulook hangs waiting for Word to start - both OUTLOOK and WINWORD are showing as processes. The only way to recover from this is to kill the WINWORD process (twice - it restart after the first "End Process"). After this the email open with the Outlook email Editor.
This is the only difference between the hanging email and all others as far as I can find is the Hotbar link at the bottom of the email. All other emails (HTML, Plain Text, Rich Text Format) all reply fine.
The user is connecting to a windows 2003 Server running Citrix XPa and it has Office 2002 installed. So far this is the only user with this problem (except for me as she forwarded a copy to me).
Thanks for your help in advance.