Calv1n
asked on
How to troubleshoot 404's on server
Hello I am a new systems admin for some webservers and I am trying to diagnose a potential problem with a server I am having. Some users are finding that some pages are not coming up. Not a specific page but some asp pages are just timing out or not showing up.
So my question is would you use the performance monitor in windows 2003 server? Or would there be some monitoring software that would be more appropriate for this instance? I think there is a lot of sites being hosted on this server so it is naturally slower. But what methods would I use to confirm this hypothesis?
Here is our latest log just so you can have some more information to show some 404 errors (more than any other server):
Check time Status message Connection Times (sec.) Ping results
DNS Connect First Byte Last Byte Total Response Loss Minimum (ms.) Average (ms.) Maximum (ms.)
07/13/2006 00:18 OK 0.0010 0.0660 3.1660 0.1650 3.3980 - - - -
07/13/2006 00:48 OK 0.0010 0.0660 0.1280 0.1650 0.3600 - - - -
07/13/2006 01:18 OK 0.0010 0.0660 0.1340 0.2220 0.4230 - - - -
07/13/2006 01:49 OK 0.0010 0.0660 0.7030 0.1670 0.9370 - - - -
07/13/2006 02:19 404 - Not Found 0.0010 0.0660 0.1190 0.1370 0.3230 - - - -
07/13/2006 02:49 OK 0.0010 0.0660 0.1490 0.1660 0.3820 - - - -
07/13/2006 03:19 OK 0.0010 0.0660 0.1480 0.1640 0.3790 - - - -
07/13/2006 03:50 OK 0.0010 0.0660 0.1270 0.1660 0.3600 - - - -
07/13/2006 04:20 OK 0.0010 0.0660 0.1330 0.1680 0.3680 - - - -
07/13/2006 04:50 OK 0.0010 0.0660 0.1380 0.1650 0.3700 - - - -
07/13/2006 05:21 OK 0.0010 0.0660 0.1180 0.1700 0.3550 - - - -
07/13/2006 05:51 OK 0.0010 0.1580 0.1750 0.2570 0.5910 - - - -
07/13/2006 06:21 OK 0.0010 0.0660 0.1170 0.1660 0.3500 - - - -
07/13/2006 06:51 OK 0.0020 0.0660 0.1750 0.3150 0.5580 - - - -
07/13/2006 07:22 OK 0.0010 0.0660 0.1840 0.1650 0.4160 - - - -
07/13/2006 07:52 OK 0.0010 0.0660 0.1160 0.1650 0.3480 - - - -
07/13/2006 08:22 OK 0.0010 0.0670 0.1380 0.1950 0.4010 - - - -
07/13/2006 08:53 OK 0.0010 0.0660 0.1750 0.1700 0.4120 - - - -
07/13/2006 09:23 OK 0.0010 0.0660 0.1090 0.1660 0.3420 - - - -
07/13/2006 09:53 OK 0.0010 0.1010 0.1380 0.2000 0.4400 - - - -
07/13/2006 10:24 OK 0.0010 0.0660 0.1160 0.2080 0.3910 - - - -
07/13/2006 10:54 OK 0.0010 3.0640 0.1620 3.3070 6.5340 - - - -
07/13/2006 11:24 OK 0.0010 0.1430 0.7930 0.2740 1.2110 - - - -
07/13/2006 11:54 OK 0.1250 0.0660 0.1790 0.4310 0.8010 - - - -
07/13/2006 12:25 OK 0.0010 0.0680 0.1230 0.1670 0.3590 - - - -
07/13/2006 12:55 OK 0.0010 0.0660 0.1300 0.1650 0.3620 - - - -
07/13/2006 13:26 OK 0.0010 0.0780 0.1370 0.1770 0.3930 - - - -
07/13/2006 13:56 OK 0.0010 0.0660 0.1490 0.2200 0.4360 - - - -
07/13/2006 14:27 OK 0.0010 0.0660 0.1330 0.2270 0.4270 - - - -
07/13/2006 14:57 OK 0.0010 0.0660 0.1290 0.1660 0.3620 - - - -
07/13/2006 15:27 OK 0.0010 0.1180 0.1280 0.2600 0.5070 - - - -
07/13/2006 15:58 OK 0.0010 0.0660 0.1310 0.1650 0.3630 - - - -
07/13/2006 16:28 OK 0.0010 0.0660 0.1280 0.1660 0.3610 - - - -
07/13/2006 16:58 OK 0.0010 0.0660 0.1530 0.1650 0.3850 - - - -
07/13/2006 17:28 OK 0.0010 0.0660 0.1280 0.1660 0.3610 - - - -
07/13/2006 17:58 OK 0.0010 0.1560 0.2390 0.3680 0.7640 - - - -
07/13/2006 18:28 OK 0.0010 0.0680 3.1470 0.1710 3.3870 - - - -
07/13/2006 18:58 OK 0.0010 0.0670 0.1620 0.1640 0.3940 - - - -
07/13/2006 19:28 OK 0.0010 0.0660 0.1440 0.1630 0.3740 - - - -
07/13/2006 19:58 OK 0.0010 0.0660 0.1720 0.1650 0.4040 - - - -
07/13/2006 20:29 OK 0.0010 3.0610 3.1470 3.1600 9.3690 - - - -
07/13/2006 20:59 OK 0.0010 0.0760 0.1280 0.1780 0.3830 - - - -
07/13/2006 21:29 404 - Not Found 0.0010 0.0660 0.1040 0.1370 0.3080 - - - -
07/13/2006 21:59 OK 0.0010 0.0660 0.1410 0.1650 0.3730 - - - -
07/13/2006 22:29 OK 0.0010 0.1330 0.3990 0.3210 0.8540 - - - -
07/13/2006 23:00 OK 0.0010 0.0660 0.2030 0.1660 0.4360 - - - -
07/13/2006 23:30 OK 0.0010 0.0700 0.2640 0.1690 0.5040 - - - -
Totals: 0.0037 0.2030 0.3693 0.3244 0.9003 - - - -
So my question is would you use the performance monitor in windows 2003 server? Or would there be some monitoring software that would be more appropriate for this instance? I think there is a lot of sites being hosted on this server so it is naturally slower. But what methods would I use to confirm this hypothesis?
Here is our latest log just so you can have some more information to show some 404 errors (more than any other server):
Check time Status message Connection Times (sec.) Ping results
DNS Connect First Byte Last Byte Total Response Loss Minimum (ms.) Average (ms.) Maximum (ms.)
07/13/2006 00:18 OK 0.0010 0.0660 3.1660 0.1650 3.3980 - - - -
07/13/2006 00:48 OK 0.0010 0.0660 0.1280 0.1650 0.3600 - - - -
07/13/2006 01:18 OK 0.0010 0.0660 0.1340 0.2220 0.4230 - - - -
07/13/2006 01:49 OK 0.0010 0.0660 0.7030 0.1670 0.9370 - - - -
07/13/2006 02:19 404 - Not Found 0.0010 0.0660 0.1190 0.1370 0.3230 - - - -
07/13/2006 02:49 OK 0.0010 0.0660 0.1490 0.1660 0.3820 - - - -
07/13/2006 03:19 OK 0.0010 0.0660 0.1480 0.1640 0.3790 - - - -
07/13/2006 03:50 OK 0.0010 0.0660 0.1270 0.1660 0.3600 - - - -
07/13/2006 04:20 OK 0.0010 0.0660 0.1330 0.1680 0.3680 - - - -
07/13/2006 04:50 OK 0.0010 0.0660 0.1380 0.1650 0.3700 - - - -
07/13/2006 05:21 OK 0.0010 0.0660 0.1180 0.1700 0.3550 - - - -
07/13/2006 05:51 OK 0.0010 0.1580 0.1750 0.2570 0.5910 - - - -
07/13/2006 06:21 OK 0.0010 0.0660 0.1170 0.1660 0.3500 - - - -
07/13/2006 06:51 OK 0.0020 0.0660 0.1750 0.3150 0.5580 - - - -
07/13/2006 07:22 OK 0.0010 0.0660 0.1840 0.1650 0.4160 - - - -
07/13/2006 07:52 OK 0.0010 0.0660 0.1160 0.1650 0.3480 - - - -
07/13/2006 08:22 OK 0.0010 0.0670 0.1380 0.1950 0.4010 - - - -
07/13/2006 08:53 OK 0.0010 0.0660 0.1750 0.1700 0.4120 - - - -
07/13/2006 09:23 OK 0.0010 0.0660 0.1090 0.1660 0.3420 - - - -
07/13/2006 09:53 OK 0.0010 0.1010 0.1380 0.2000 0.4400 - - - -
07/13/2006 10:24 OK 0.0010 0.0660 0.1160 0.2080 0.3910 - - - -
07/13/2006 10:54 OK 0.0010 3.0640 0.1620 3.3070 6.5340 - - - -
07/13/2006 11:24 OK 0.0010 0.1430 0.7930 0.2740 1.2110 - - - -
07/13/2006 11:54 OK 0.1250 0.0660 0.1790 0.4310 0.8010 - - - -
07/13/2006 12:25 OK 0.0010 0.0680 0.1230 0.1670 0.3590 - - - -
07/13/2006 12:55 OK 0.0010 0.0660 0.1300 0.1650 0.3620 - - - -
07/13/2006 13:26 OK 0.0010 0.0780 0.1370 0.1770 0.3930 - - - -
07/13/2006 13:56 OK 0.0010 0.0660 0.1490 0.2200 0.4360 - - - -
07/13/2006 14:27 OK 0.0010 0.0660 0.1330 0.2270 0.4270 - - - -
07/13/2006 14:57 OK 0.0010 0.0660 0.1290 0.1660 0.3620 - - - -
07/13/2006 15:27 OK 0.0010 0.1180 0.1280 0.2600 0.5070 - - - -
07/13/2006 15:58 OK 0.0010 0.0660 0.1310 0.1650 0.3630 - - - -
07/13/2006 16:28 OK 0.0010 0.0660 0.1280 0.1660 0.3610 - - - -
07/13/2006 16:58 OK 0.0010 0.0660 0.1530 0.1650 0.3850 - - - -
07/13/2006 17:28 OK 0.0010 0.0660 0.1280 0.1660 0.3610 - - - -
07/13/2006 17:58 OK 0.0010 0.1560 0.2390 0.3680 0.7640 - - - -
07/13/2006 18:28 OK 0.0010 0.0680 3.1470 0.1710 3.3870 - - - -
07/13/2006 18:58 OK 0.0010 0.0670 0.1620 0.1640 0.3940 - - - -
07/13/2006 19:28 OK 0.0010 0.0660 0.1440 0.1630 0.3740 - - - -
07/13/2006 19:58 OK 0.0010 0.0660 0.1720 0.1650 0.4040 - - - -
07/13/2006 20:29 OK 0.0010 3.0610 3.1470 3.1600 9.3690 - - - -
07/13/2006 20:59 OK 0.0010 0.0760 0.1280 0.1780 0.3830 - - - -
07/13/2006 21:29 404 - Not Found 0.0010 0.0660 0.1040 0.1370 0.3080 - - - -
07/13/2006 21:59 OK 0.0010 0.0660 0.1410 0.1650 0.3730 - - - -
07/13/2006 22:29 OK 0.0010 0.1330 0.3990 0.3210 0.8540 - - - -
07/13/2006 23:00 OK 0.0010 0.0660 0.2030 0.1660 0.4360 - - - -
07/13/2006 23:30 OK 0.0010 0.0700 0.2640 0.1690 0.5040 - - - -
Totals: 0.0037 0.2030 0.3693 0.3244 0.9003 - - - -
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Well surely somewhere in the IIS logs there must be 404's in their that match up with your other logging and I don't see any there?
ASKER
So it would give 404's in the log as well? In other words when someone gets a 404, the server is knowingly telling the client "sorry we dont have the page available" and takes a note of it in the log?
It should do surely, that's the whole point of the error numbers. If it were a different issue then you would get a 403 (forbidden), 401, 402 etc. or if it wasn;t talking to the server at all then it would get a DNS error or timeout.
If it is getting a 404 then something, either the web server itself or a load balancer, proxy server, ISA server, or web forwarder between client and server is replying saying "404".
Steve
If it is getting a 404 then something, either the web server itself or a load balancer, proxy server, ISA server, or web forwarder between client and server is replying saying "404".
Steve
ASKER
Thanks again for helping me out with this issue. I appreaciate it!
No problem, thanks for the points
Steve
Steve
ASKER
For the 21:29 Timeout:
2006-07-13 21:29:04 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:05 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:10 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:10 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:11 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:34 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:34 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:34 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:34 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:35 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:35 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:35 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:42 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:42 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:43 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:52 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:53 192.168.0.15 GET /ip-androscoggin-contracto
2006-07-13 21:29:53 192.168.0.15 GET /ip-androscoggin-contracto
AND 02:19:
2006-07-13 02:19:33 192.168.0.15 GET /sp-newsprint-contractor-s
2006-07-13 02:19:34 192.168.0.15 GET /IPCourtlandWBTs/HTML_CBT_
2006-07-13 02:19:40 192.168.0.15 GET /IPCourtlandWBTs/HTML_CBT_
2006-07-13 02:19:40 192.168.0.15 GET /IPCourtlandWBTs/HTML_CBT_
2006-07-13 02:19:40 192.168.0.15 GET /IPCourtlandWBTs/HTML_CBT_
2006-07-13 02:19:45 192.168.0.15 GET /IPCourtlandWBTs/HTML_CBT_
2006-07-13 02:19:45 192.168.0.15 GET /sp-newsprint-contractor-s
2006-07-13 02:19:45 192.168.0.15 GET /sp-newsprint-contractor-s
2006-07-13 02:19:46 192.168.0.15 GET /sp-newsprint-contractor-s
2006-07-13 02:19:50 192.168.0.15 GET /IPCourtlandWBTs/HTML_CBT_
2006-07-13 02:19:50 192.168.0.15 GET /IPCourtlandWBTs/HTML_CBT_
2006-07-13 02:19:50 192.168.0.15 GET /IPCourtlandWBTs/HTML_CBT_
2006-07-13 02:19:57 192.168.0.15 GET /sp-newsprint-contractor-s
2006-07-13 02:19:57 192.168.0.15 GET /sp-newsprint-contractor-s
2006-07-13 02:19:57 192.168.0.15 GET /sp-newsprint-contractor-s
2006-07-13 02:19:59 192.168.0.15 GET /IPCourtlandWBTs/HTML_CBT_
THANKS AGAIN!!