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Outlook profile/Exchange mailbox

Posted on 2006-07-14
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Last Modified: 2010-03-06
I had a user who was not receiving email. His Outlook was configured in Cached mode and outlook kept saying it was trying to update the inbox. I noticed in the folder list, his mailbox only had his name listed. Normally I see
mailbox - user listed. I didnt pay much attention to that, and went and deleted his Outlook profile. I then re-created the profile and setup his account to an exchange server. All the mail is gone. Does anybody know what is going on here? Was he possibly set to use IMAP or POP3? Is that why I did not see the mailbox-user listed for his mailbox?

How might I be able to restore the mail that was deleted. Is there any way to recover a deleted profile?

Thanks.
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Question by:adembo
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4 Comments
 
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Expert Comment

by:brakk0
ID: 17110715
The PST file the email was stored in might still be on the HD. I don't think it is deleted when you delete a profile. If it is, then you can just add it to his new profile and copy the email back to his exchange mailbox.

Just search the HD for *.pst

(I guess you know now not to delete an old profile until you know the new one works)

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by:adembo
ID: 17110962
The email had been moved from his personal folders to the inbox. I did not want him storing email on his hard drive, as I was trying to prevent the email from being lost, oddly enough, I am the one that caused it.

My question I am really trying to find the answer to is why would the mailbox only show the username. If you setup an email account to an exchange server, it always gives the mailbox - username as the root level folder name. His was only his username. I was hoping to find out what would cause that.

I fixed all my problems by doing a system restore, which restored the old profile. I then copied the email to his personal folders and deleted the profile again. I then re-created his account and the proper mailbox - user name is now displayed and email is now coming in.

Thanks.
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ID: 17317581
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