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Adobe Acrobat Digital Signature Field Not Working
Hi there,
I have created a new Adobe Acrobat form using Live Designer, and have created a digital signature field. When I playtest it on my Acrobat Professional, it works fine. When I send it to another user that has Acrobat Professional (but an older version), it works fine.
When I send it to a user that has a brand new, fresh Acrobat Reader 7.0.8, clicking on the field to add your digital signature does nothing. No error, no security warning, nothing. It just kind of blinks for a second and nothing else happens.
I have also tried making a whole new form with only the digital signature field, still has the same problem.
I've had a hard time finding any solutions or even other people who've had this problem. Any ideas?
I have created a new Adobe Acrobat form using Live Designer, and have created a digital signature field. When I playtest it on my Acrobat Professional, it works fine. When I send it to another user that has Acrobat Professional (but an older version), it works fine.
When I send it to a user that has a brand new, fresh Acrobat Reader 7.0.8, clicking on the field to add your digital signature does nothing. No error, no security warning, nothing. It just kind of blinks for a second and nothing else happens.
I have also tried making a whole new form with only the digital signature field, still has the same problem.
I've had a hard time finding any solutions or even other people who've had this problem. Any ideas?
ASKER
Ah, that's disappointing. I was hoping that I could use LiveCycle to design a form and send it off to relatively non-tech savvy parents (I work at a high school) and have them fill out say, a permission form, and digitally sign it so we can reduce paper and rekeying in their forms and postage.
That being said, it doesn't seem like this digital signature aspect of Acrobat is terribly useful. The end-user would need the full $200+ version of Acrobat just to add their signature, or they would have to buy, install, and troubleshoot third party programs. This was my first adventure into the digital signature procedure and now I'm pretty underwhelmed. Our legal analysts aren't even sure if the digital signature is valid enough to prevent a lawsuit.
Am I missing something about Adobe's marketing line regarding "ease of use" and "security" of these digital signatures then?
That being said, it doesn't seem like this digital signature aspect of Acrobat is terribly useful. The end-user would need the full $200+ version of Acrobat just to add their signature, or they would have to buy, install, and troubleshoot third party programs. This was my first adventure into the digital signature procedure and now I'm pretty underwhelmed. Our legal analysts aren't even sure if the digital signature is valid enough to prevent a lawsuit.
Am I missing something about Adobe's marketing line regarding "ease of use" and "security" of these digital signatures then?
ASKER CERTIFIED SOLUTION
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Hi there.
I see the user made this question a long time ago, and I don't know if that is the reason why the answer he got is not correct (perhaps acrobat didn't have the same features back then)
But simply if you want to enable a Digital Signature for use in Adobe Reader, in Acrobat you go to the Menu: File > Save as > Reader Extended PDF > Enable additional features...
And click 'Save Now'
Now you can send your pdf to anyone, and they can sign it regardless if the have acrobat or just adobe reader
Mostly posting this in case others stumble on the issue of their digital signatures not working
Regards
Andreas
I see the user made this question a long time ago, and I don't know if that is the reason why the answer he got is not correct (perhaps acrobat didn't have the same features back then)
But simply if you want to enable a Digital Signature for use in Adobe Reader, in Acrobat you go to the Menu: File > Save as > Reader Extended PDF > Enable additional features...
And click 'Save Now'
Now you can send your pdf to anyone, and they can sign it regardless if the have acrobat or just adobe reader
Mostly posting this in case others stumble on the issue of their digital signatures not working
Regards
Andreas
Obviously it will work on Acrobat, because you have the write functionality.
To get it to work on Adobe Reader, I believe you need a plugin that enables digital signatures.
For example:
http://www.signplus.com/en/downloads/details.php?code=S24
Hope this helps!