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Outlook 2000 sends mails with user's maiden name

Posted on 2006-07-14
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Last Modified: 2008-03-10
we have an exchange 2003 SP2 exchange server environment.

the user connects with outlook 2000.

we changed her named in the AD, as always, using the rename function in the mmc. all exchange related entries display the new name, including the email address.

when she sends from OWA the recipient sees her correct, new name, however when she sends from her outlook client the recipient sees her maiden name as the sender, even though the address it comes from is the new email address.

we've done these name changes with other users before, so i am at a loss what it is with THIS user that her sent emails display the incorrect name.

and yes we did have her reboot, even have her change her password. everything works properly, just not the displayed sender name.
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Question by:daya88
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5 Comments
 
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Expert Comment

by:mass2612
ID: 17112719
Hi,

If the users computer is on the same LAN as the exchange server the just re-create her outlook profile. Make sure you take note of any PST files, address books etc and their locations so that you can add them back into the new profile. If you've alredy tried that let us know but that should be a quick and easy fix for this issue.
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Expert Comment

by:kristinaw
ID: 17126754
check sembee's (simon) web site for a process on this:

http://www.amset.info/exchange/usernamechange.asp

kris.
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Author Comment

by:daya88
ID: 17167578
it seems there was just a delay in the server updates. the next day the changes showed properly including the sent from name.

thanks for the suggestions though!
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