Solved

losing router access when a certain computer is connected

Posted on 2006-07-14
7
166 Views
Last Modified: 2013-11-29
In our office, we have a user that brings in her laptop.  In the past, she has been able to connect the ethernet cable to her laptop and access the internet.  Now when she comes in and connects the cable, she aquires an IP address from the Linksys router (DHCP) and then the router becomes inaccessable to everyone on the network.  As soon as she disconnects, all is back to normal.

I assigned her a static IP address on the laptop and she could get to the internet, then when I tried to open the browser a second time...not router (fro everyone).

The event log has a system error # 10021, source: DCOM.  The text is:

The launch and activation security descriptor for the COM Server application with CLSID {<CLSID>} is invalid. It contains Access Control Entries with permissions that are invalid. The requested action was therefore not performed. This security permission can be corrected using the Component Services administrative tool.

Any help would be greatly appreciated!!
0
Comment
Question by:beyondt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 3

Expert Comment

by:danishtahir
ID: 17112134
It seems like a hardware issue if the router becomes inaccessible. Did you try to plug it into a different port?
0
 
LVL 7

Expert Comment

by:knightrider2k2
ID: 17112271
-Check the laptop for Virus/Worm
-try connecting to a different port on the switch
If still do the same then I would suspect the laptop NIC.
0
 
LVL 4

Expert Comment

by:Shaun84
ID: 17112451
From the sounds i would say that it is a virus infection. once it connects to the router the virus is trying to upload itself using your connection i would have the laptop fully checked and maybe check one or 2 of the desktops to make sure it hasnt spread
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:beyondt
ID: 17112755
I found the problem.  It was a program that was starting on startup.  I can't remeber the name  (Bit Tomel??) but it is supposed to be a file sharing app similar to Napster.  I removed the program and all seems to work okay.  I ran a virus scan with nothing found.

Thanks.
0
 
LVL 22

Expert Comment

by:Rick Hobbs
ID: 17112950
bittorrent
0
 
LVL 1

Accepted Solution

by:
DarthMod earned 0 total points
ID: 17410744
PAQed with points refunded (200)

DarthMod
Community Support Moderator
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…
Viewers will learn how to properly install and use Secure Shell (SSH) to work on projects or homework remotely. Download Secure Shell: Follow basic installation instructions: Open Secure Shell and use "Quick Connect" to enter credentials includi…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question