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opening hyperlinks in mail

Posted on 2006-07-16
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Last Modified: 2010-04-08
I use Outlook for my mail.  I really like it but I cannot seem to open hyperlinks from my mail.  
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Question by:ritacm
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Expert Comment

by:war1
ID: 17118643
Greetings, ritacm !

You may need to register some dll files
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
OR
Run this script
http://windowsxp.mvps.org/IEFIX.htm

Best wishes!
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Expert Comment

by:war1
ID: 17147951
ritacm,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:ritacm
ID: 17157734
I tried both of these things with no positive results.  I need some expert help.  Thanks, Rita
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LVL 97

Expert Comment

by:war1
ID: 17157972
Rita,

What do you think I am providing, non-expert help?  When links do not work, they are usually caused by some library files getting unregisterd.  So registering those files usually fixes the problem.  

The other cause is that a file in Internet Explorer or Outlook is corrupt.  It is stated in the link that I provided.  So you need to repair or reinstall Internet Explorer and / or repair and reinstall Outlook.
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Author Comment

by:ritacm
ID: 17161347
I only meant that I need more EXPLICIT help because I went to the microsoft website and did not know what to do.  I told them the problem but I did not understand their answer.  Also, I downloaded the IE fix but it did not fix the problem.  I will try reinstalling IE and then Outlook if that doesn't work, I will be back for more help.

Also, I do not know what you mean by library files being registered?  I don't know what library files are and do not know about registering.

I certainly appreciate any help that you give to me and I meant no insult.  I just thought if I raised the points maybe I would get help that I could understand.

Thanks, Rita

P.S. Since I did the IE fix, I no longer have a back button to return to previous.  Don't know how to get it back.
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LVL 97

Expert Comment

by:war1
ID: 17161358
>> Since I did the IE fix, I no longer have a back button to return to previous.  Don't know how to get it back. >>

Perform a system restore will undo the IEFIX and get back your back button.

1.      As to registering the dll (library) files, Quit all programs that are running.
2.      Click Start, and then click Run.
3.      Type regsvr32 urlmon.dll, and then click OK.
4.      When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.
If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):
•      Shdocvw.dll
•      Actxprxy.dll
•      Oleaut32.dll
•      Mshtml.dll
•      Browseui.dll
•      Shell32.dll

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Author Comment

by:ritacm
ID: 17161416
I decided to use another browser and all my problems have gone away.  Too bad for Microsoft.....I am now using Mozillo Firefox and so far it is great
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Accepted Solution

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war1 earned 750 total points
ID: 17161589
ritacm,

You can now open hyperlinks in Firefox?  That is good news.  You will need Internet Explorer from time to time for Windows Update and programs which require ActiveX controls.
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