First time questor. My challenge regards an HP Pavilion DV8000 Laptop. This is my clients system and she has children, including a 16 y/o male child. <StartJokes> Apperently, he went to some sites that he wasn't supposed to and a few bugs found there way to the laptop. </StartJokes>
Ok, WebRoot Spy Sweeper was disabled and consistently taking over 75% of system resources. Norton Anti-Virus was usless at this point due to decided lack of resources. Entered safe mode and removed spy sweeper, then attempted to re-enter system under normal mode. System booted into safe mode again.
Checked for obstructions in and functionality of the latch system. All clear and appears to operate normally. Sleep mode switch (??) when you close the laptop appears to function normal as well.
Went into msconfig from safe mode and altered boot up for normal mode and restarted. System re-entered safe mode again. At this point I felt the virus infection or whatever it happened to be, was very serious and wide soread. I made the decision to reinstall the OS. From safe mode desktop I inserted the WinXP Home cd and selected install. System began loading and then I was informed by the install that upgrade option was disabled. I went for the "default" option of "New Installation" and the process began.
I opted to install over the current installation without formating in the hopes of saving data that was impossible to backup due to burn software being corrupt. I look at it now and realise that it was a mistake. After setup rebooted the system it went into safe mode. Setup then informed me that setup could not operate under safe mode (duh) and the system would restart. Frustration has set in.
At this point I used HP Quickplay (which I think I should have used from the start) to supposedly recover the system. Kind of funny because the recovery process completed normally and then rebooted into safe mode. At this time, I am reinstalling the OS after a complete format (not quick) and am waiting for this process to complete.
Sorry to be so wordy but I have heard that all of you want as much info as possible. I reached my wits end and succumbed to the re-install fallback position. Is there anything I could have done differently? Some other bit of software I could have used? Whatever it was that hit this system was complete in its duties and did it's creator proud.
Take care and thank you. If there is anything I have left out please let me know. System specs to follow.
HP Pavilion DV8000
AMD Turion64 1.8 GHz
ATI Radeon Xpress 200m
802.11 b/g wlan