Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Cannot send attachments to Lotus Notes from Outlook 2003

Posted on 2006-07-17
9
Medium Priority
?
580 Views
Last Modified: 2009-11-10
We have an Exchange 2003 environment (on Server 2003) running Outlook 2003 as our mail client.  Some users (at our site), are trying to send email messages to customers that are using Lotus Notes, if there is an attachment sent, it is stripped off at the Lotus Notes side.  Some of our users at our site can send attachments to this specific customer and some can't.  We have tried sending strait text messages (not HTML or Rich Text) but that doesn't work with some users.  When our customer replies back to us to say they did not get an attachment, there is a "c.dat" file attached with their message.  I'm not sure if this is an issue with Outlook or an issue with Lotus Notes...I would be happy to fix either one!
0
Comment
Question by:tonykman
  • 5
  • 2
9 Comments
 
LVL 14

Expert Comment

by:ECNSSMT
ID: 17123465
attachments should be going thru with no issue; unless the Lotus Notes guys have some sort of anti-spam, anti-virus scanner at there end that is stripping them.  I'm kinda surprised you didn't mention anything about a winmail.dat file.

I suspect its the Lotus Notes side.  If you want to test you can use a generic email service (Yahoo, Gmail, etc) and attempt to send the same files.  That will be at least a clarification that it is not Outlook related; if the same issue occurs.

Regards,
0
 
LVL 14

Expert Comment

by:ECNSSMT
ID: 17123555
Oh, it would be interesting if you can run something that decodes MIME on that c.dat file.  Just in case the c.dat file contains the encoded attachments.  

Another thought is that the Lotus Notes install may not be able to read  the encoded attachments and just left everything in the c.dat file.  If that is the case; if you opem up the C.dat file with any text editor, you should see some information pertaining to the attachments; the attachment names may be the word BEGIN, the rows of alphanumeric characters, then END.  If so; then the attachments did arrive at the destination, but was not successfully decoded back to their original state.

Regards,
0
 

Author Comment

by:tonykman
ID: 17123833
That makes sense.  I looked at the c.dat file and it did contain (from what I could read), the information that was originally sent.  I suspect it is on the lotus notes side as well but I wanted another opinion.  When we send from gmail everything goes through as well.  
0
Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

 
LVL 14

Expert Comment

by:ECNSSMT
ID: 17124189
Just to clarify, from GMAIL you get the same c.dat file right?
0
 

Author Comment

by:tonykman
ID: 17125172
No.
0
 
LVL 14

Expert Comment

by:ECNSSMT
ID: 17125885
Darn, that just about brings it one step back into MS's court...
0
 
LVL 14

Accepted Solution

by:
ECNSSMT earned 2000 total points
ID: 17129919
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

886 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question