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Serious email problem with Exchange Server 2003 - CRITICAL

I have an Exchange Server 2003, everything was working fine... no problems. One user had an 'additional' mailbox that was opening unnecessarily. Even after deleting the additional mailbox from the exchange server and from the account configuration on the client, Outlook 2003 would still try to check that mailbox. After several reboots and attempts to get around the problem I attempted to remove the exchange server account information on the client and set it back up again.

The problem though is after re-entering the users account on the client, all the email from the inbox is mysteriously gone... dissappeared completely. When I view the exchange server mailboxes on the server, it shows 25,000 items and a 1.6gb mailbox. So it appears that it's still there on the server like it should be, but for some reason it is not making it to the client. Even more puzzling is when you login throught Outlook web access there is no data in the inbox. I could understand it not being there in Outlook 2003 but it's really got me concerned that I can't see this data through the web access from any computer. What has happened?

Any help is very appreciated. I'm just not sure how to get exchange server to cough up all that data to the clients.

Thanks in advance!

kristinaw

download the following tool from ms: http://support.microsoft.com/?kbid=291794

login in to the mailbox and poke around with it.

i've seen occurrences where the mail gets put someplace odd, like 'top of information store', rather than being in the appropriate folders.

kris.

SOLUTION

Exchange_Admin

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bizcrown101

ASKER

Thanks for the help! I'm looking at the tool. Still not really sure how to use it.

The strange thing is only the inbox is affected. It appears the contacts, tasks, deleted and sent folders all seem ok.

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