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Exchange Mailbox Management tab missing

Posted on 2006-07-17
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Last Modified: 2013-12-03
Hello,

I recently created a recipient policy that runs once a week and deletes emails that are older than 180 days from all user inboxes on all exchange servers in the organization.

Under exchange system manager>>recipients>>recipient policies>> we have 6 total including the one I created to clean out the mailboxes. The mailbox cleanup policy is 2nd to last, just above the default recipient policy.

When viewing the properties of this policy from an actual exchange server, there are 3 tabs, "General", "Mailbox Manger Settings (Policy)", and "Details".

However when viewing the properties of this same policy from a non-exchange server (ie notebook with exchange system manager loaded) the "Mailbox Manager Settings (Policy)"
tab is absent.  Instead there is a tab named "email addresses" that has a default smtp address of ourdomain.ent.


Does anyone know why this is, and what is the significance of the "email addresses" tab.  We had a problem a couple of weeks ago where a small group of user's default smtp address had reverted to ourdomain.ent and they were not able to send email.  Someone in our IT dept seemed to think that the mailbox management recipient policy was to blame in changing the default smtp address of those users.  The ourdomain.ent was changed to ourdomain.com.  

How will this smtp change effect the mailbox cleanup policy if at all?  And is it even possible for the mailbox cleanup policy to have changed any users default smtp address in the first place?

We run Exchange server 2000 sp3

Thanks
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Question by:master_windu
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by:redseatechnologies
ID: 17127551
Hi master_windu,

Right click on the policy in question and select "change property pages"

Tick Mailbox Manager, hit OK (twice) and then you should be all done!

For the second part of the question, the email addresses listed there are all domains that the exchange server can receive mail from AND the addresses applied to all mailboxes (usually, depending on how you set it up).

For instance, we have %g.%s@domain.com - all users are then applied with Givenname.Surname@domain.com.  If you remove a domain from here (or untick it) you will no longer receive mail for that domain.

Hope that helps,

-red
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Author Comment

by:master_windu
ID: 17131095
Right click on the policy in question and select "change property pages"

Tick Mailbox Manager, hit OK (twice) and then you should be all done!
---------------------------------------------------------------------------------------
This has already been done

Also, I know how recipient policies work.  This is a mailbox management policy.  I was asking why if you view the policy properties from a workstation with ESM, there is an email addresses tab and no mailbox manager settings policy tab and what is the significance of this? i.e. can someone get a default smtp address from a mailbox management policy?

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redseatechnologies earned 1500 total points
ID: 17134187
Ahhh, I understand now.

Here is a guide to using the mailbox management policy -> http://support.microsoft.com/kb/319188

And no, you cannot get a default smtp address from a mailbox management policy.

As for why your workstation has no mailbox management, that same article above implies that you may need to re-apply the exchange service pack to the workstation.

-red
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Author Comment

by:master_windu
ID: 17203397
thanks, you are right, applying exchange sp3 to notebook with esm= no email addresses tab, only mailbox manager settings.
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