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Caller ID on incomming faxes

Posted on 2006-07-17
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Last Modified: 2008-01-09
Hello I'm running an IWATSU ECS v2 telephone system and routing calls through voice mail ports to a Creative
Labs fax modem that supports caller ID. However the SBS server is not showing the caller id, it only shows TSID.
Is there something with in programming that requires enabling of the caller id feature on SBS fax server? Or is it a
compatibility issue with the modem, is there a modem that passes caller id through to sbs fax server?
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Question by:taylordude
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17132970
There is a CallerID field which you can see when you open the Fax Console.  Is this what you are looking at when you say that the SBS is not showing caller ID?

If so, then you need to make sure that your modem is CallerID capable and that it is switched on.  If it isn't capable, then I usually suggest something like a U.S. Robotics 56K V.92 Performance Pro Internal PCI Fax/Modem.

Jeff
TechSoEasy
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Author Comment

by:taylordude
ID: 17134819
Jeff I was told this creative labs modem had caller ID, but I dont see it displayed in manage fax jobs.
Or its not passing it through to the server. Is there a programming feild in SBS that turns on and off Caller ID?
it does display TSID which is next to caller id on the console, but TSID is a code required to be sent by faxes.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17148095
The on or off for caller ID would be configured on the Modem's settings.  You might want to check if you have the latest driver, but the fact that you state "I was told..." does not give me great hope that it actually DOES have Caller ID.  You can check that at www.creative.com.

The other possibility is that you haven't ordered Caller ID for that phone line from the phone company.

Jeff
TechSoEasy
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Author Comment

by:taylordude
ID: 17149461
Jeff
      Creative stated its some sort of virtual CID that it sends, so in other words
probably something SBS doesnt recognize, I'm not sure that modem is meant for
this application. Trunks all have CID enabled, also my PBX sends DNIS digits for
routing, I just have to find a modem that can send these digits to SBS.
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Accepted Solution

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Jeffrey Kane - TechSoEasy earned 500 total points
ID: 17149900
The one I recommended above will do that.

Jeff
TechSoEasy
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