Solved

Caller ID on incomming faxes

Posted on 2006-07-17
5
545 Views
Last Modified: 2008-01-09
Hello I'm running an IWATSU ECS v2 telephone system and routing calls through voice mail ports to a Creative
Labs fax modem that supports caller ID. However the SBS server is not showing the caller id, it only shows TSID.
Is there something with in programming that requires enabling of the caller id feature on SBS fax server? Or is it a
compatibility issue with the modem, is there a modem that passes caller id through to sbs fax server?
0
Comment
Question by:taylordude
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17132970
There is a CallerID field which you can see when you open the Fax Console.  Is this what you are looking at when you say that the SBS is not showing caller ID?

If so, then you need to make sure that your modem is CallerID capable and that it is switched on.  If it isn't capable, then I usually suggest something like a U.S. Robotics 56K V.92 Performance Pro Internal PCI Fax/Modem.

Jeff
TechSoEasy
0
 

Author Comment

by:taylordude
ID: 17134819
Jeff I was told this creative labs modem had caller ID, but I dont see it displayed in manage fax jobs.
Or its not passing it through to the server. Is there a programming feild in SBS that turns on and off Caller ID?
it does display TSID which is next to caller id on the console, but TSID is a code required to be sent by faxes.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17148095
The on or off for caller ID would be configured on the Modem's settings.  You might want to check if you have the latest driver, but the fact that you state "I was told..." does not give me great hope that it actually DOES have Caller ID.  You can check that at www.creative.com.

The other possibility is that you haven't ordered Caller ID for that phone line from the phone company.

Jeff
TechSoEasy
0
 

Author Comment

by:taylordude
ID: 17149461
Jeff
      Creative stated its some sort of virtual CID that it sends, so in other words
probably something SBS doesnt recognize, I'm not sure that modem is meant for
this application. Trunks all have CID enabled, also my PBX sends DNIS digits for
routing, I just have to find a modem that can send these digits to SBS.
0
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 500 total points
ID: 17149900
The one I recommended above will do that.

Jeff
TechSoEasy
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I’m often asked about newer and larger USB drives connected to SBS2008 and 2011 failing Windows Server Backup vs the older USB drives not failing. As disk space continues to grow and drive technology change SBS2008 and some SBS2011 end up with the f…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question