Solved

Outlook Web Access - Read messages not appearing in Inbox

Posted on 2006-07-17
5
728 Views
Last Modified: 2008-12-01
We are using Exchange 2003 and a number of staff use Outlook Web Access. One particular member can only see unread email messages in their Inbox. Once a message becomes read, it disappears. I have confirmed that the emails still exist by viewing the account with Outlook 2003, and i have also confirmed it is just the Inbox, as other folders such as Deleted Items, Sent Items and sub folders have visible email in them.

I have tried deleting offline content, restarting the browser (Internet Explorer 6), and logging in on different machines, but the problem remains. I know i can change the settings so all messages in the Inbox remain 'unread', but this is not the best solution.

Any ideas?
0
Comment
Question by:JustKids
  • 3
  • 2
5 Comments
 
LVL 97

Expert Comment

by:war1
ID: 17126625
Greetings, JustKids !

While in the Inbox, check that the you are not looking at a filter view.  Go to View > Arrange By > Current View. Make Sure "Messages" is selected.

Best wishes!
0
 

Author Comment

by:JustKids
ID: 17126862
I assume you are referring to Outlook 2003? I can see all email in the Inbox using this application. The problem is with Outlook Web Access in Internet Explorer, and i cant find the equivalent filter options in there.
0
 
LVL 97

Accepted Solution

by:
war1 earned 125 total points
ID: 17126880
There is an Inbox icon at the top of the OWA page.  By it is a pull down menu.  Select Messages. See the picture here

http://www.laca.org/Services/EMail/Documentation/basic-faq.htm#MessagesDisappear

Look at the item circle in red.
0
 

Author Comment

by:JustKids
ID: 17126921
Well what do you know, i have never noticed that drop down menu before!

Thanks.
0
 
LVL 97

Expert Comment

by:war1
ID: 17126959
JustKids, you are welcome!
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question