Solved

Outlook Web Access - Read messages not appearing in Inbox

Posted on 2006-07-17
5
730 Views
Last Modified: 2008-12-01
We are using Exchange 2003 and a number of staff use Outlook Web Access. One particular member can only see unread email messages in their Inbox. Once a message becomes read, it disappears. I have confirmed that the emails still exist by viewing the account with Outlook 2003, and i have also confirmed it is just the Inbox, as other folders such as Deleted Items, Sent Items and sub folders have visible email in them.

I have tried deleting offline content, restarting the browser (Internet Explorer 6), and logging in on different machines, but the problem remains. I know i can change the settings so all messages in the Inbox remain 'unread', but this is not the best solution.

Any ideas?
0
Comment
Question by:JustKids
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 97

Expert Comment

by:war1
ID: 17126625
Greetings, JustKids !

While in the Inbox, check that the you are not looking at a filter view.  Go to View > Arrange By > Current View. Make Sure "Messages" is selected.

Best wishes!
0
 

Author Comment

by:JustKids
ID: 17126862
I assume you are referring to Outlook 2003? I can see all email in the Inbox using this application. The problem is with Outlook Web Access in Internet Explorer, and i cant find the equivalent filter options in there.
0
 
LVL 97

Accepted Solution

by:
war1 earned 125 total points
ID: 17126880
There is an Inbox icon at the top of the OWA page.  By it is a pull down menu.  Select Messages. See the picture here

http://www.laca.org/Services/EMail/Documentation/basic-faq.htm#MessagesDisappear

Look at the item circle in red.
0
 

Author Comment

by:JustKids
ID: 17126921
Well what do you know, i have never noticed that drop down menu before!

Thanks.
0
 
LVL 97

Expert Comment

by:war1
ID: 17126959
JustKids, you are welcome!
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question