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Outlook Web Access - Read messages not appearing in Inbox

Posted on 2006-07-17
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Last Modified: 2008-12-01
We are using Exchange 2003 and a number of staff use Outlook Web Access. One particular member can only see unread email messages in their Inbox. Once a message becomes read, it disappears. I have confirmed that the emails still exist by viewing the account with Outlook 2003, and i have also confirmed it is just the Inbox, as other folders such as Deleted Items, Sent Items and sub folders have visible email in them.

I have tried deleting offline content, restarting the browser (Internet Explorer 6), and logging in on different machines, but the problem remains. I know i can change the settings so all messages in the Inbox remain 'unread', but this is not the best solution.

Any ideas?
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Question by:JustKids
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LVL 97

Expert Comment

by:war1
ID: 17126625
Greetings, JustKids !

While in the Inbox, check that the you are not looking at a filter view.  Go to View > Arrange By > Current View. Make Sure "Messages" is selected.

Best wishes!
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Author Comment

by:JustKids
ID: 17126862
I assume you are referring to Outlook 2003? I can see all email in the Inbox using this application. The problem is with Outlook Web Access in Internet Explorer, and i cant find the equivalent filter options in there.
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LVL 97

Accepted Solution

by:
war1 earned 125 total points
ID: 17126880
There is an Inbox icon at the top of the OWA page.  By it is a pull down menu.  Select Messages. See the picture here

http://www.laca.org/Services/EMail/Documentation/basic-faq.htm#MessagesDisappear

Look at the item circle in red.
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Author Comment

by:JustKids
ID: 17126921
Well what do you know, i have never noticed that drop down menu before!

Thanks.
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LVL 97

Expert Comment

by:war1
ID: 17126959
JustKids, you are welcome!
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