asked on

Outlook Web Access - Read messages not appearing in Inbox

We are using Exchange 2003 and a number of staff use Outlook Web Access. One particular member can only see unread email messages in their Inbox. Once a message becomes read, it disappears. I have confirmed that the emails still exist by viewing the account with Outlook 2003, and i have also confirmed it is just the Inbox, as other folders such as Deleted Items, Sent Items and sub folders have visible email in them.

I have tried deleting offline content, restarting the browser (Internet Explorer 6), and logging in on different machines, but the problem remains. I know i can change the settings so all messages in the Inbox remain 'unread', but this is not the best solution.

Any ideas?

war1

Greetings, JustKids !

While in the Inbox, check that the you are not looking at a filter view. Go to View > Arrange By > Current View. Make Sure "Messages" is selected.

Best wishes!

JustKids

ASKER

I assume you are referring to Outlook 2003? I can see all email in the Inbox using this application. The problem is with Outlook Web Access in Internet Explorer, and i cant find the equivalent filter options in there.

ASKER CERTIFIED SOLUTION

war1

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

JustKids

ASKER

Well what do you know, i have never noticed that drop down menu before!

Thanks.

war1

JustKids, you are welcome!