• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 736
  • Last Modified:

Outlook Web Access - Read messages not appearing in Inbox

We are using Exchange 2003 and a number of staff use Outlook Web Access. One particular member can only see unread email messages in their Inbox. Once a message becomes read, it disappears. I have confirmed that the emails still exist by viewing the account with Outlook 2003, and i have also confirmed it is just the Inbox, as other folders such as Deleted Items, Sent Items and sub folders have visible email in them.

I have tried deleting offline content, restarting the browser (Internet Explorer 6), and logging in on different machines, but the problem remains. I know i can change the settings so all messages in the Inbox remain 'unread', but this is not the best solution.

Any ideas?
0
JustKids
Asked:
JustKids
  • 3
  • 2
1 Solution
 
war1Commented:
Greetings, JustKids !

While in the Inbox, check that the you are not looking at a filter view.  Go to View > Arrange By > Current View. Make Sure "Messages" is selected.

Best wishes!
0
 
JustKidsAuthor Commented:
I assume you are referring to Outlook 2003? I can see all email in the Inbox using this application. The problem is with Outlook Web Access in Internet Explorer, and i cant find the equivalent filter options in there.
0
 
war1Commented:
There is an Inbox icon at the top of the OWA page.  By it is a pull down menu.  Select Messages. See the picture here

http://www.laca.org/Services/EMail/Documentation/basic-faq.htm#MessagesDisappear

Look at the item circle in red.
0
 
JustKidsAuthor Commented:
Well what do you know, i have never noticed that drop down menu before!

Thanks.
0
 
war1Commented:
JustKids, you are welcome!
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now