gandlj
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new Blackberry will not sync with Public Contacts folder
Previous to new blackberry using BES, Desktop Manager, Intellisync and Exchange 2000 we were able to sync said blackberry with the Public Contacts folder.
New Blackberry will not sync with the Public Contacts folder. Desktop Manger has been reinstalled again but this did not help.
Any thoughts.
New Blackberry will not sync with the Public Contacts folder. Desktop Manger has been reinstalled again but this did not help.
Any thoughts.
From your device you can press the track wheel in contacts and the select "Lookup" from the menu. This lookup will get contacts from the global address book.
ASKER
Thank you but that is not the problem.
I just spoke with T-Mobile Data Support. The synch problem with a Contacts folder, either Public or personal is a documented problem with the latest version of Desktop Manager.
The contacts must be absolutely clean. No odd characters, i.e. ( ) ', etc. Even so it took working with Advanced logging to find a contact that did have a Company Name but for some reason, intellisync was not processing that and was only seeing that contact as having a fax # and that was causing the problem.
Problem solved.
I just spoke with T-Mobile Data Support. The synch problem with a Contacts folder, either Public or personal is a documented problem with the latest version of Desktop Manager.
The contacts must be absolutely clean. No odd characters, i.e. ( ) ', etc. Even so it took working with Advanced logging to find a contact that did have a Company Name but for some reason, intellisync was not processing that and was only seeing that contact as having a fax # and that was causing the problem.
Problem solved.
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You should install the Service Pack 1 for desktop manager (For DM 4.1) as it has fixes for all these common issues.