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XP thinks USB-serial converter is a motorola modem

Posted on 2006-07-17
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Last Modified: 2013-12-27
I have bought a USB-serial converter. I am trying to install on an XP SP2 laptop. When i follow the install instructions, by plugging it in to an unused USB port, detects new hardware, as expected. For a few seconds it shows "USB Serial controller" but then this changes to "Motorola Comp Modem" and that's the driver that the New Hardware Wizard tries to find and install. I notice that "USB-Serial controller" appears in Device Manager under "Modems" (showing an error) and not under "Ports" as expected.

I have searched my computer for anything to do with phones and Motorola but no luck.

Finally, when I tried installing it on another SP2 laptop computer, the Wizard started up showing "USB device" as it should. So something to do with my machine.

Any ideas? It's a Toshiba satellite A2 but so was the one that it worked on.
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Question by:leemingd
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by:nobus
ID: 17128414
try deleting all usb entries in device manager, then reboot and test
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Author Comment

by:leemingd
ID: 17135807
Do you mean USB entries in the Ports section, USB Controller section?
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nobus earned 125 total points
ID: 17136340
start>right click my computer>properties>device manager.
in the usb section, delete ALL usb entries, reboot and test
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