Solved

Outlook requests credentials for another server when using Cached Mode

Posted on 2006-07-18
3
402 Views
Last Modified: 2008-03-06
Morning experts,

I have an odd problem that I cannot find a solution for, nor can I think where to start to get to the bottom it.  We have a number of Exchange 2003 servers in our organisation.  They are divided up into 'regions' with mailboxes and public folders hosted pertaining to their relevant regions on each.

Recently, a handful of users have suddenly started to receive everyone's favourite "Connect to..." box asking for network credentials when opening Outlook configured to use Cached Mode.  Previous to this everything was working just fine.

The perculiarity is that the server mentioned in this box that Outlook is trying to log on to is *not* the server that their mailbox resides on.  In all cases it is the same server that wants credentials but I cannot for the life of me work out why.  If you open Outlook in standard mode it works just fine, it is only in cached mode that the problem appears.  If you persistently try and log on to this 'wrong' server eventually it goes away and Outlook then carries on working no problems.

I have tried all the usual suspects of looking for mailboxes opening from this box as part of their profile, any old Public Folder favourites they may have etc. and have come up with nothing so far.

Anybody have any suggestions?  Even a pointer in the right direction is good enough.

Many thanks,

 - Tim
0
Comment
Question by:bbwolfuk
  • 2
3 Comments
 
LVL 104

Accepted Solution

by:
Sembee earned 500 total points
ID: 17129328
Have you recreated the Outlook profile?
That is the usual fix.

Simon.
0
 

Author Comment

by:bbwolfuk
ID: 17168288
That seemed to do the trick.  It is a bit of a fag having to download the entire mailbox again because of the new profile (as I said we run in cached mode).  Any ideas why said problem might have occured in the first place so I can stop it happening again?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 17170236
Outlook profiles are very fragile. They seem to get corrupt very easily. As such, the first thing that is suggested with any Outlook/Account oddities is to recreate the profile.

Simon.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now