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Post-Mortem Form

Posted on 2006-07-18
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Last Modified: 2010-08-05
Hi all,
              I am assigned a task to create a post mortem report template to track server outages or application not available for more than 30 minutes for my manager.What all information will be usefull to capture.

Regards
Mark
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Question by:mark_land
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grsteed earned 250 total points
ID: 17130270
Well, having sat through a number of post mortem meetings here's some things that come to mind.

Date/time of outage
If afterhours, how long did it take to respond.
How lond did it take to resolve. (total outage time)
Who reported the problem (automatic monitoring notification, helpdesk, user call)
Cause of problem if known
Who will research the cause if not known
Who was affected
How were they affected (how many millions of dollars were lost per hour,  couldn't read mail)
Steps taken to resolve the problem
Who worked on the problem
Were procedures followed (on call response, change management, user notification, escalation)
What steps will be taken to make sure it doesn't happen again

Hope this helps,

Gary
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by:mark_land
ID: 17130397
Its great.....Gary...just double checking, did you miss any other information to capture.
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by:grsteed
ID: 17130530
On the steps to make sure it doesn't happen again, can any monitoring scripts or tool be added to automatically detect and correct a problem. (to restart a process for example)


Oh and my favorite.

Can we create and implement any useless processes that will never help and only make people complain. You see a managers salary it seems (at hp anyway) is based on how many useless processes they implement that will only add time and no value to the resolution process, and will will eventually be thrown out when the next manager comes along.  

;-)

Cheers,

Gary
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