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OEM replacement disks

Posted on 2006-07-18
Medium Priority
Last Modified: 2008-02-26
I have damaged one of my oem sbs 2003 disks. I have contacted  Microsoft who have said the supplier should be able to replace the disks, the supplier siad they cannot replace the disks and that a complete new product would have to be purchased.

Has any one any experience of this?

Question by:Sid_F
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LVL 97

Expert Comment

ID: 17131079
Greetings, Sid_F !

It is difficult to replace just one disk from a set of disks.  Supplier does have odd disks to sell.  They can only sell in sets.  You may find an equivalent set from eBay for less money.  Make sure product key comes with items from eBay.

Best wishes!

Author Comment

ID: 17131129
I have the product key, I'm willing to buy the new disks but what I'm trying to get my head around is that the code is what you are paying for. So if a CD gets scratched surely this doesn't mean 500 or 600 euro's to replace everything even though we still have a legal code
LVL 97

Expert Comment

ID: 17131170
Check back with Microsoft, and let them know what the supplier said.  See if can get a free set from Microsoft.
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Expert Comment

ID: 17131177
Hi sid,

Not much you can do here. Microsoft usually dont give support for oem software and your vendor is tying you up. Tough luck.
Try your friend if they can burn you a copy or your IT guy next door will copy you the damage copy. Last resort will have to get a new copy.

LVL 31

Expert Comment

ID: 17132927
From Microsoft's website:-


"Q: My customer lost his windows xp oem media. Can I sell them the media only? Would this be considered illegal according to the new anti-counterfeiting law that just passed?
A: There is no replacement for "lost" media, only defective or broken media. However, if they have the legal COA they can use standard OEM media for image, use the ID key and activate the SW via telephone with the legal media and their COA (on the same PC)"

So the answer, according to this ("only defective or broken media") is:-
Yes, there is a mechanism for doing this.
LVL 44

Accepted Solution

scrathcyboy earned 1000 total points
ID: 17134946
Microsoft is double dealing you on this one.  They will replace ANY defective media that they sell or make and that you buy through distribution.  All you have to do is get hold of a COMPETENT person at MS, and tell them the single CD of the set is defective.  You read to them the code stamped around the central rim of the CD, you give them your license code, and they send you a new disk -- that is ALL there is to it.  You MAKE them do this for you, else get the name of the REP and the info and send it to me (see my profile) and I will make them do it.  This is part of their obligation and they need to be HELD to their license agreements, where they state that they will replace ANY defective media or ANY of their programs.

Assisted Solution

Mcfake earned 1000 total points
ID: 17146436
Replacement media is covered under 2 ways  . Microsoft normally Charge £25 or $25 . on Replacement media. This is NOT normally gotten through the reseller for OEM.  Due to the restrictions with OEM distrabution. If you contact microsoft and say that your reslesser is unable to provide a OEM replacemnt media for your defective media, they will replace for the above mentioned fee. I Have personally done this b4.

If at any time u need replacement Volume licence media kits, these can be purcahsed though your reseller with no issues.
LVL 97

Expert Comment

ID: 17160447

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

Author Comment

ID: 17216261
Double dealing it was ! spoke to another member and they put me in touch with another department who will replace the CD's for 24 euro, 6-8 weeks is the only down side.  I had originally thought our reseller should replace it, they did give us a media kit but this didn't work with the code
LVL 44

Expert Comment

ID: 17219491
Microsoft service is very DISMAL in Europe then.  Maybe the European union is doing the best think by fining them $2 million a day.  For that PATHETIC level of support, they deserve all the fines the EU can throw at them.  Good luck to you.

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