Solved

OEM replacement disks

Posted on 2006-07-18
10
454 Views
Last Modified: 2008-02-26
I have damaged one of my oem sbs 2003 disks. I have contacted  Microsoft who have said the supplier should be able to replace the disks, the supplier siad they cannot replace the disks and that a complete new product would have to be purchased.

Has any one any experience of this?

Thanks
0
Comment
Question by:Sid_F
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +3
10 Comments
 
LVL 97

Expert Comment

by:war1
ID: 17131079
Greetings, Sid_F !

It is difficult to replace just one disk from a set of disks.  Supplier does have odd disks to sell.  They can only sell in sets.  You may find an equivalent set from eBay for less money.  Make sure product key comes with items from eBay.

Best wishes!
0
 
LVL 6

Author Comment

by:Sid_F
ID: 17131129
I have the product key, I'm willing to buy the new disks but what I'm trying to get my head around is that the code is what you are paying for. So if a CD gets scratched surely this doesn't mean 500 or 600 euro's to replace everything even though we still have a legal code
0
 
LVL 97

Expert Comment

by:war1
ID: 17131170
Check back with Microsoft, and let them know what the supplier said.  See if can get a free set from Microsoft.
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 
LVL 3

Expert Comment

by:Robin888
ID: 17131177
Hi sid,

Not much you can do here. Microsoft usually dont give support for oem software and your vendor is tying you up. Tough luck.
Try your friend if they can burn you a copy or your IT guy next door will copy you the damage copy. Last resort will have to get a new copy.

R
0
 
LVL 31

Expert Comment

by:moorhouselondon
ID: 17132927
From Microsoft's website:-

http://www.microsoft.com/technet/community/chats/trans/sysbuild/05_feb04_sb.mspx

"Q: My customer lost his windows xp oem media. Can I sell them the media only? Would this be considered illegal according to the new anti-counterfeiting law that just passed?
A: There is no replacement for "lost" media, only defective or broken media. However, if they have the legal COA they can use standard OEM media for image, use the ID key and activate the SW via telephone with the legal media and their COA (on the same PC)"

So the answer, according to this ("only defective or broken media") is:-
Yes, there is a mechanism for doing this.
0
 
LVL 44

Accepted Solution

by:
scrathcyboy earned 250 total points
ID: 17134946
Microsoft is double dealing you on this one.  They will replace ANY defective media that they sell or make and that you buy through distribution.  All you have to do is get hold of a COMPETENT person at MS, and tell them the single CD of the set is defective.  You read to them the code stamped around the central rim of the CD, you give them your license code, and they send you a new disk -- that is ALL there is to it.  You MAKE them do this for you, else get the name of the REP and the info and send it to me (see my profile) and I will make them do it.  This is part of their obligation and they need to be HELD to their license agreements, where they state that they will replace ANY defective media or ANY of their programs.
0
 
LVL 2

Assisted Solution

by:Mcfake
Mcfake earned 250 total points
ID: 17146436
Replacement media is covered under 2 ways  . Microsoft normally Charge £25 or $25 . on Replacement media. This is NOT normally gotten through the reseller for OEM.  Due to the restrictions with OEM distrabution. If you contact microsoft and say that your reslesser is unable to provide a OEM replacemnt media for your defective media, they will replace for the above mentioned fee. I Have personally done this b4.

If at any time u need replacement Volume licence media kits, these can be purcahsed though your reseller with no issues.
0
 
LVL 97

Expert Comment

by:war1
ID: 17160447
Sid_F,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 
LVL 6

Author Comment

by:Sid_F
ID: 17216261
Double dealing it was ! spoke to another member and they put me in touch with another department who will replace the CD's for 24 euro, 6-8 weeks is the only down side.  I had originally thought our reseller should replace it, they did give us a media kit but this didn't work with the code
0
 
LVL 44

Expert Comment

by:scrathcyboy
ID: 17219491
Microsoft service is very DISMAL in Europe then.  Maybe the European union is doing the best think by fining them $2 million a day.  For that PATHETIC level of support, they deserve all the fines the EU can throw at them.  Good luck to you.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Magic Software info 18 144
What would cause Wake On LAN to stop functioning all of a sudden? 8 103
stamp tool on acrobat 1 41
How to Convert a Quote to an Order in SalesForce 2 122
The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
This article was originally published on Monitis Blog, you can check it  here . If you have responsibility for software in production, I bet you’d like to know more about it. I don’t mean that you’d like an extra peek into the bowels of the sour…
Video by: Tony
This video teaches viewers how to export a project from Adobe Premiere Pro and the various file types involved.
Using Adobe Premiere Pro, the viewer will learn how to set up a sequence with proper settings, importing pictures, rendering, and exporting the finished product.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question