Netgear DG834 high Noise Margin and loss of connection
Posted on 2006-07-18
I have a UK client who has a Netgear DG834G v1 router. This router has an Inbuilt ADSL modem. The problem my client is having is consistent dropping of the internet connection - There is nothing common to the time or situation of when the drop happens. It can be in the middle of a download or overnight when the connection is not being used - so it can happen at anytime.
The internet always drops over night and during the day will drop between 3-7 times. When the internet connection drops the ONLY way to resolve the problem is to reboot the router. However one thing i have noticed is the noise margin goes 'off the scale'. It will read normal between 4-7db while the internet connection is on. However when it drops the internet connection it reads something like 2349785676db which is not possible. This will resolve itself only once the ADSL\Router has been rebooted.
Can anything think why the noise margin does this or what could cause this and only resolve itself with a reboot ?
On the troubleshooting side I have upgraded the Routers firmware to the latest version, replaced the cables\filters.
Any information would be gratefully received !