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voip problems samsungofficeserv  quality of service

Posted on 2006-07-18
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Last Modified: 2010-04-12
Ok I will try my best to explain this. I have a satellite office in panama city florida. I have Comcast Broadband Cable business account that gives me 8200kbps of download and 925kbps of upload. I have an SMC cable modem that connects to an AT&T 7100 netgate to hook up to 2 computers and 2 voip phones. The phones are Samsung officeserv itp5121d. The phone is working just not 100%. I can hear the other person when I am talking, but it is hard for them to understand me. Sometimes I will be on the phone and the call gets dropped back to the phone system in Crestview Florida. It does not hang up on the caller just on my end. I was wondering what could be causing this and how can it be corrected?
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Question by:shelbyperry
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grblades earned 500 total points
ID: 17133019
The first thing to do is to check the quality of the internet connection between the two locations. Download a copy of winmtr from http://winmtr.sourceforge.net/ and ping the remote location with at least 1000 pings and post the results. Ideally you should get 0% packet loss but even a few percent causes problems.
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