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Insstalling Active X for use in accessing remote web workplace

Ok, I'm fairly new to SBS 2003, so be patient!  And, this is probably more of an explorer issue than an SBS issue, but i'll post it here anyway.

I have a client who has a brand-new laptop computer. She is trying to remote back to her office using Remote Web Workplace.  She enters the IP in explorer, and it will take her right up until the point where she selects the computer she wants to log on to in our network. Then it tells her she needs ActiveX installed., Normally, that yellow bar comes up at the top of the screen and says to "click here if you want to install ActiveX", but the client says that the bar is NOT appearing. Also, I am SURE that I tested this and installed the control when I set the laptop up. She's in Europe at the moment, so i can't just run over and check it out.

My Question:  can anyone provide me with instructions that I can pass on to her that will allow her to install ActiveX manually for this application?

It's urgent, so i'm going to give this one a full 500!

Thanks!



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Headhunting55
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Headhunting55
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
If the bar is not appearing, then I'd suspect she may not be using Internet Explorer.  Could she be using Firefox for some reason?  It doesn't support ActiveX.

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
P. S.  If that's not the case, have her reset the security settings on IE to "Medium" or at least add your IP address to the list of trusted sites.  Also, she should clear out the cache.

Jeff
TechSoEasy
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MOD_ServicesCommented:
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
No, you don't.  

If you aren't familiar with Small Business Server's Remote Web Workplace, please refer to http://sbsurl.com/rww

Jeff
TechSoEasy
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MOD_ServicesCommented:
I installed that program TODAY on a client that had the exact same problem and it works fine. I am familiar with SBS RWW, and that is how you can manually install the control you need.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
If that's what you did to resolve the problem then it sounds as though your SBS wasn't up-to-date with its appropriate patches.  Because msrdp.ocx version in the link you provided above is 5.1.2600.2180 while the version of the one that SBS provides is 5.2.3790.3959.  

If you are going to manually download the ActiveX control at all, you should use the one from here:
http://www.microsoft.com/downloads/details.aspx?familyid=e2ff8fb5-97ff-47bc-bacc-92283b52b310&displaylang=en

But all that does is put the msrdp.cab file on your local machine.  It doesn't install the ActiveX component into IE.  You would still need to then access the local TSWeb site that's created to get the component to install, and then IE must do the work.  So if what you did fixed the problem, then most likely IE's settings won't allow ActiveX components to be installed from external sites, and changing the permissions would have fixed that.

Some background:  http://msdn.microsoft.com/en-us/library/aa380808(VS.85).aspx

Jeff
TechSoEasy
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MOD_ServicesCommented:
SBS is up to date, it's a brand new (2 weeks old) Dell server with all of the latest patches.
The link you provided was for Windows 2003 Server and was published 6/6/2003. The link I provided is for XPSP2 (Client) and was published 7/26/2007. The problem is the client will not even attempt to grab the activeX component from SBS, which I can't figure out why.
 
On the client you have to install the ActiveX patch and go to "Tools, Manage Add Ons" and add the newly installed service to the list and everything works like a charm.
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