Solved

Why Does my machine keep rebooting when I tell it to shut down

Posted on 2006-07-18
10
235 Views
Last Modified: 2010-04-13
I have a Dell Optiplex GX150 loaded with Windows 2000 Professional.  It has begun to restart whenever I tell it to shut down.  If I press the power button or click start, shutdown then it will still restart.  The only way to shut the machine down is to hold the power button down.  

The machine runs great and my virus protection tells me that I don't have any viruses, spyware and/or adware.  Any help is greatly appreciated.
0
Comment
Question by:GTKINC
10 Comments
 
LVL 5

Accepted Solution

by:
mkdonohue earned 350 total points
ID: 17134278
What you may be getting is a crash during the shutdown process. If you have automatic restart in the event of a system failure enabled. In this case, more or less anything compromising the operating system during the shutdown process could force this reboot.

Right-click on My Computer, click Properties, click the Advanced tab. Under “Startup & Recovery,” click Settings. Under “System Failure,” uncheck the box in front of “Automatically restart.”

Try to shut down and see what happens.

Shutdown problems can be caused by many factors.  

These included: a damaged exit sound file; incorrectly configured, damaged, or incompatible hardware; conflicting programs, or an incompatible, damaged, or conflicting device driver.

Try that out and let us know what you find.
0
 
LVL 32

Assisted Solution

by:r-k
r-k earned 75 total points
ID: 17134441
Yes, pretty good summary of what you need to do.

Here is a link that may help as well:

 http://support.microsoft.com/default.aspx?scid=kb;en-us;315409
0
 
LVL 88

Assisted Solution

by:rindi
rindi earned 75 total points
ID: 17136643
Check Dell's site for updated driver downloads for the motherboard, and install those.
0
 

Author Comment

by:GTKINC
ID: 17143303
mkdonohue, tried your suggestion and its still doing the same thing.

rindi, downloaded the latest bios options and it still did the same thing.

Funny thing is  sometimes it does what it should, i.e shuts down when it is supposed to.
0
 
LVL 5

Expert Comment

by:mkdonohue
ID: 17147269
Ok, next step would be USB devices.

USB is notorious for causing random reboots and shutdown problems.

Somtimes it is really odd, as in a  device would cause the reboot problem if it were plugged directly into the motherboards USB port, but not if the device were plugged into a USB hub instead.

Pull all your USB devices and try that - if you are using a high end USB Keyboard or Mouse, replace them with someting simple for the time being.

0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 

Author Comment

by:GTKINC
ID: 17147539
No USB devices are installed.
0
 
LVL 5

Expert Comment

by:mkdonohue
ID: 17148411
Hrm... Ok we're stating to get into the obscure stuff.

Here's a few more things:

Roxio Easy CD Creator - known bug - that wouldn't happen to be installed would it?

Check the "Wake On Lan" settings for both your network card AND BIOS.

Beyond that I'm kind of at a loss.
0
 

Author Comment

by:GTKINC
ID: 17154154
Wake on LAN is set to off and there is no buring software in this machine.  I'm going to try to reload another drive insert it and see if that will fix it.
0
 

Author Comment

by:GTKINC
ID: 17181194
Reloaded the OS and that fixed it.  Thanks to all for your efforts.
0
 

Author Comment

by:GTKINC
ID: 17181198
I awarded points based on participation.  Thanks again.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
How to NTBackup if SQL Server running? 6 893
Windows WEb Server sp2 13 518
P2V conversion for Windows NT 4.0 Server 2 2,203
Kill system process in windows 2000 10 187
NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
In 2017, ransomware will become so virulent and widespread that if you aren’t a victim yourself, you will know someone who is.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now