Solved

Windows Server 2003 Performance Advisor Installation Problem

Posted on 2006-07-18
2
653 Views
Last Modified: 2012-06-21
Hello,

I've installed the Microsoft Windows Server 2003 Performance Advisor on a few web servers with no problems and have found it quite useful.  The servers that I've installed it on so far are on our internal network.  We also have three external web servers.  I just tried installing the performance advisor on the first external server and the installation didn't complete successfully.  It partially installed and then the install hung.  I tried to uninstall the software and reinstall it with no success.  I've also tried doing a repair install which it recommends if you are having problems uninstalling the software.  That didn't work either.

I found a potential solution in a newsgroup which suggested removing the registry entry for server performance advisor and then do the uninstall.  I tried that but that didn't work either.

Has anybody encountered this type of problem with the server performance advisor?  Any suggestions on how to resolve this issue would be much appreciated!
0
Comment
Question by:COV-Webmaster
2 Comments
 

Author Comment

by:COV-Webmaster
Comment Utility
I dealt with Microsoft Technical support on this issue and was able to resolve it.  The first thing we did was to use Windows Install Cleanup to remove the registry entries for Server performance advisor.  After that I deleted the installation folder manually.  The next step was to install Filemon and Regmon and have both running while I installed the Server Performance Advisor again.  The Filemon logs showed us that there were several access denied errors during the install.  I was trying to install the software on the F: drive rather than on the default C:\program files\server performance advisor.  The Microsoft Tech told me that there had been some issues with Server Performance Advisor not installing properly if you do not accept the default installation folders.  I was able to successfully install the applicaiton when I choose to let it use the default folders.
0
 

Accepted Solution

by:
EE_AutoDeleter earned 0 total points
Comment Utility
COV-Webmaster,
Because you have presented a solution to your own problem which may be helpful to future searches, this question is now PAQed and your points have been refunded.

EE_AutoDeleter
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

I guess it is not common knowledge to most Wintel engineers/administrators: If you have an SNMP-based monitoring system in your environment (and it's common to have SNMP or Syslog) it's reasonably easy to enable monitoring of the Windows Event logs,…
Setting up a Microsoft WSUS update system is free relatively speaking if you have hard disk space and processor capacity.   However, WSUS can be a blessing and a curse. For example, there is nothing worse than approving updates and they just have…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now