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Windows Server 2003 Performance Advisor Installation Problem

Posted on 2006-07-18
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Last Modified: 2012-06-21
Hello,

I've installed the Microsoft Windows Server 2003 Performance Advisor on a few web servers with no problems and have found it quite useful.  The servers that I've installed it on so far are on our internal network.  We also have three external web servers.  I just tried installing the performance advisor on the first external server and the installation didn't complete successfully.  It partially installed and then the install hung.  I tried to uninstall the software and reinstall it with no success.  I've also tried doing a repair install which it recommends if you are having problems uninstalling the software.  That didn't work either.

I found a potential solution in a newsgroup which suggested removing the registry entry for server performance advisor and then do the uninstall.  I tried that but that didn't work either.

Has anybody encountered this type of problem with the server performance advisor?  Any suggestions on how to resolve this issue would be much appreciated!
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Question by:COV-Webmaster
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Author Comment

by:COV-Webmaster
ID: 17244916
I dealt with Microsoft Technical support on this issue and was able to resolve it.  The first thing we did was to use Windows Install Cleanup to remove the registry entries for Server performance advisor.  After that I deleted the installation folder manually.  The next step was to install Filemon and Regmon and have both running while I installed the Server Performance Advisor again.  The Filemon logs showed us that there were several access denied errors during the install.  I was trying to install the software on the F: drive rather than on the default C:\program files\server performance advisor.  The Microsoft Tech told me that there had been some issues with Server Performance Advisor not installing properly if you do not accept the default installation folders.  I was able to successfully install the applicaiton when I choose to let it use the default folders.
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EE_AutoDeleter earned 0 total points
ID: 17305445
COV-Webmaster,
Because you have presented a solution to your own problem which may be helpful to future searches, this question is now PAQed and your points have been refunded.

EE_AutoDeleter
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