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Cannot show folder an an Email Address Book

One of our staff members is using Outlook 2003 with Windows XP. When he clicks on the 'To' box in a blank email, he is not able to select people from his Personal Contacts list. The only list available is the Global Address List containing our staff email addresses.

He tried right clicking his Personal Contacts folder, and going to the Outlook Address Book tab, but the option to show the folder as an email Address Book is greyed out.

He is trying to do this over the VPN from home. Does his computer need to be physically plugged in to the LAN before this option will be available?

If not, what is causing it to be greyed out?

Thanks in anticipation.
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hdarragh
Asked:
hdarragh
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1 Solution
 
hiteshgupta1Commented:
right click on the folder,click properties and check whehter "Show this folder as an email
address book" checkbox is checked or not
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hdarraghAuthor Commented:
No it is not checked. And it cannot be checked as the option is greyed out.
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hiteshgupta1Commented:
examine the File As... fields in the Contact Record of these Contacts. That's what appears at the top of each entry in Address Card view
Try resetting the current view
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hdarraghAuthor Commented:
Done. Didn't solve it. Don't see how this is relevant to the problem anyway?
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hiteshgupta1Commented:
Hi hdarragh ,

i hope this article will help u out
http://www.slipstick.com/contacts/oloab.htm
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hiteshgupta1Commented:
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hdarraghAuthor Commented:
Thank you, your last suggestion worked.
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