Cannot show folder an an Email Address Book

Posted on 2006-07-18
Last Modified: 2010-04-08
One of our staff members is using Outlook 2003 with Windows XP. When he clicks on the 'To' box in a blank email, he is not able to select people from his Personal Contacts list. The only list available is the Global Address List containing our staff email addresses.

He tried right clicking his Personal Contacts folder, and going to the Outlook Address Book tab, but the option to show the folder as an email Address Book is greyed out.

He is trying to do this over the VPN from home. Does his computer need to be physically plugged in to the LAN before this option will be available?

If not, what is causing it to be greyed out?

Thanks in anticipation.
Question by:hdarragh
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Expert Comment

ID: 17135939
right click on the folder,click properties and check whehter "Show this folder as an email
address book" checkbox is checked or not

Author Comment

ID: 17136107
No it is not checked. And it cannot be checked as the option is greyed out.

Expert Comment

ID: 17136162
examine the File As... fields in the Contact Record of these Contacts. That's what appears at the top of each entry in Address Card view
Try resetting the current view
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Author Comment

ID: 17136174
Done. Didn't solve it. Don't see how this is relevant to the problem anyway?

Expert Comment

ID: 17136191
Hi hdarragh ,

i hope this article will help u out

Accepted Solution

hiteshgupta1 earned 125 total points
ID: 17136205

Author Comment

ID: 17143090
Thank you, your last suggestion worked.

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