One of our staff members is using Outlook 2003 with Windows XP. When he clicks on the 'To' box in a blank email, he is not able to select people from his Personal Contacts list. The only list available is the Global Address List containing our staff email addresses.
He tried right clicking his Personal Contacts folder, and going to the Outlook Address Book tab, but the option to show the folder as an email Address Book is greyed out.
He is trying to do this over the VPN from home. Does his computer need to be physically plugged in to the LAN before this option will be available?
If not, what is causing it to be greyed out?
Thanks in anticipation.