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Generic Host Process for Win32 Services has encountered a problem and needs to close

Posted on 2006-07-18
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Last Modified: 2009-01-08
Generic Host Process for Win32 Services has encountered a problem and needs to close.  We are sorry for the inconvenience.

szAppName : svchost.exe
szAppVer : 5.1.2600.0    
szModName : ntdll.dll
szModVer : 5.1.2600.1217    
offset : 0000b2ab
I have found several posts on the topic but they seem to be too old. They point to applying patches, etc. that I don't need in my machine.
OS: Windows XP home SP2
I recently had a problem with my hard drive. I installed a new HDD and used Norton Ghost to create an image of the old drive in the new. Since I did that I started getting the Generic Host... error message.
I was trying to scan my computer in safe mode but I am using Norton Internet Security and it doesn't run in safe mode. I tried scanning it on line, but Explorer was shot down because of an error related to a file called mshtml.dll.
Please help.
Thanks
Mary
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Question by:MaryGrune
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14 Comments
 
LVL 70

Expert Comment

by:garycase
ID: 17135726
That is, as you know, a VERY generic error message which provides little useful info and can be tough to track down.

First suggestion:  Uninstall ALL Norton "stuff"  (Internet Security, AntiVirus, etc.)   Then see if you still get the error.   If not, install an alternate Antivirus (anything EXCEPT Norton or McAfee --> both have become resource hogs that simply cause a lot of spurious issues).
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Expert Comment

by:hiteshgupta1
ID: 17136261
Hi MaryGrune ,
I hope this article will help u

http://support.microsoft.com/default.aspx?scid=kb;en-us;821690
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Author Comment

by:MaryGrune
ID: 17138581
First suggestion:  Uninstall ALL Norton "stuff"  (Internet Security, AntiVirus, etc.)   Then see if you still get the error.   If not, install an alternate Antivirus (anything EXCEPT Norton or McAfee --> both have become resource hogs that simply cause a lot of spurious issues).


Still looking for a more practical assistance.
Thanks
MaryGrune
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LVL 70

Expert Comment

by:garycase
ID: 17138733
... that resolves a lot more issues then you'd imagine.   You can always reinstall it if it doesn't help;  but 5-10 minutes to try it might surprise you.
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by:hiteshgupta1
ID: 17143674
Hi MaryGrune,
Did u get time to look at the link i provided??

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Author Comment

by:MaryGrune
ID: 17161513
What antivirus do you recommend that's not Norton or McCafee?
Thanks
Mary
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LVL 70

Expert Comment

by:garycase
ID: 17161542
The free version of AVG is quite good (www.free.grisoft.com); and the "Pro" version of it (http://www.grisoft.com/doc/30/lng/us/tpl/tpl01) has a few more configuration options (but the SAME scanning engine).

NOD32 from http://www.eset.com/ is probably a bit better, but is not free.

Both are very good anti-virus products that use far fewer resources than Norton or McAfee.

If you want a more comprehensive "security suite", I'd use Pc-Cillin from Trend Micro (http://www.trendmicro.com/en/products/desktop/pc-cillin/evaluate/overview.htm)   ... but I recommend less comprehensive and better-focused products for your security needs.   For most situations, the Windows firewell, AVG antivirus, and an anti-spyware package (Windows Defender is good, as is the paid version of Ad-Aware -- the free version doesn't have a real-time component).
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Author Comment

by:MaryGrune
ID: 17229703
I have not responded as the computer got worst and I had to take it to a doctor. I am waiting to get it back to see in what condition it will return.
Wait for me,
Thanks
MAryG
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Author Comment

by:MaryGrune
ID: 17300222
I found the solution to the problem in the MS knowledgebase. It is located at:
http://oca.microsoft.com/en/response.aspx?SGD=d9a2d29-b903-4ea5-a0b6-7e8f27744ffe7&SID=1501

I am not sure how to rate this question as I was the one that found the solution. None of the responses supplied above solved the problem.
Thanks
Mary
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LVL 70

Expert Comment

by:garycase
ID: 17300739
The "... Generic Host Process for Win32 Services has encountered a problem and needs to close." error is a very common error that can be caused by a variety of issues.   The one described in the Microsoft KB article is ONE of them => and it was indeed resolved by a later security patch.  You can find numerous other examples of issues that have caused this error; and other resolutions.   The error has been caused by sound drivers;  printers (particularly HP all-in-ones);  Norton A/V (especially the 2005 & 2006 versions); and various other device drivers.   "Svchost" (the process indicated as the "culprit" in this question) is an XP system process that handles processes executed from DLL's => so it could be ANY of the items just listed (or even a virus or trojan).

Indeed, after an initial reluctance to even try it, the author "listened" to my "uninstall Norton" suggestion;  and it worked long enough she "Accepted" the answer.   When the problem recurred, she rescinded that "Accept".  Fine with me --> I don't care if the entire question is simply deleted or PAQ'd with points refunded.   But Mary should understand that this issue has multiple causes --> and the Microsoft KB may or may not have actually been the "solution."
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ee_ai_construct earned 0 total points
ID: 17348645
Closed, 250 points refunded.
ee ai construct
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