Solved

Another custom form question

Posted on 2006-07-18
9
216 Views
Last Modified: 2010-04-08
Hi experts,

I have a couple of questions regarding custom forms in Outlook...

We have devlopped our own custom forms in a couple of public folders and they are a great alternative to an expensive database program. Problem is, I've sort of learnt as I go and there are a couple of frustrating things that I hope someone can help me with...

Firstly, occasionally someone on our network will receive an error saying that Outlook cannot display the custom form and Outlook will open a default form instead. Usually, if I clear the cache it fixes the problem, otherwise I sometimes have to delete FRMCACHE.DAT and UsrClass.dat. this is a pain as it involves restarting the PC and logging in as another user etc. Does anyone know why this keeps randomly happening and how I can stop it?

My second question is, I have updated one of the fields in a form in a public folder. Whenever we creat a new entry in the public folder, the updated form displays, but when we open an old entry, the old version of the form displays. I have tried clearing the cache and renaming FRMCACHE.DAT on one of the machines, but it made no difference on that machine (or any other, obviously) Any ideas why this might be?

Thanks for any help offered...
0
Comment
Question by:lukerussell
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 17136799
Greetings, lukerussell.

Sorry, I can't offer anything useful on your first issue.  I can help with the second one though.  Each item in a folder is tied to the form it was created with.  To make old items use a new form you have to change that association.  Here's how: http://support.microsoft.com/?kbid=290659

Cheers!
0
 
LVL 1

Author Comment

by:lukerussell
ID: 17137303
hi, thanks for the advice. I should have mentioned that I already tried this. Problem is, it's the same form - not a different one - it's just been updated. So the tool shows that the old items have the right form, it's just that the form is an old version...
0
 
LVL 76

Accepted Solution

by:
David Lee earned 250 total points
ID: 17137493
Have you tried setting the items to use the standard form, and then running again to switch to you custom form?  In other words, switch away from your custom form, then switch back to it.  I expect they'll pick up the newer version.
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 1

Author Comment

by:lukerussell
ID: 17142420
Good idea! One question - if I do that, will I lose the information in any custom fields that exist in my form and not in the standard form?
0
 
LVL 76

Expert Comment

by:David Lee
ID: 17142469
You shouldn't, but I'd make a copy of the folder's contents first just in case.  It's always better to be safe.
0
 
LVL 1

Author Comment

by:lukerussell
ID: 17143237
OK - will give it a try
0
 
LVL 76

Expert Comment

by:David Lee
ID: 17220740
Any update, lukerussell?
0
 
LVL 1

Author Comment

by:lukerussell
ID: 17260536
yeah, sorry -

Your suggestions seemed to work, which is good. I wish I knew why it kept stuffing up. I guess that's a question for another day. Thanks for your help.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 17260634
You're welcome.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question