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Another custom form question

Posted on 2006-07-18
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Last Modified: 2010-04-08
Hi experts,

I have a couple of questions regarding custom forms in Outlook...

We have devlopped our own custom forms in a couple of public folders and they are a great alternative to an expensive database program. Problem is, I've sort of learnt as I go and there are a couple of frustrating things that I hope someone can help me with...

Firstly, occasionally someone on our network will receive an error saying that Outlook cannot display the custom form and Outlook will open a default form instead. Usually, if I clear the cache it fixes the problem, otherwise I sometimes have to delete FRMCACHE.DAT and UsrClass.dat. this is a pain as it involves restarting the PC and logging in as another user etc. Does anyone know why this keeps randomly happening and how I can stop it?

My second question is, I have updated one of the fields in a form in a public folder. Whenever we creat a new entry in the public folder, the updated form displays, but when we open an old entry, the old version of the form displays. I have tried clearing the cache and renaming FRMCACHE.DAT on one of the machines, but it made no difference on that machine (or any other, obviously) Any ideas why this might be?

Thanks for any help offered...
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Question by:lukerussell
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Expert Comment

by:David Lee
ID: 17136799
Greetings, lukerussell.

Sorry, I can't offer anything useful on your first issue.  I can help with the second one though.  Each item in a folder is tied to the form it was created with.  To make old items use a new form you have to change that association.  Here's how: http://support.microsoft.com/?kbid=290659

Cheers!
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Author Comment

by:lukerussell
ID: 17137303
hi, thanks for the advice. I should have mentioned that I already tried this. Problem is, it's the same form - not a different one - it's just been updated. So the tool shows that the old items have the right form, it's just that the form is an old version...
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Accepted Solution

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David Lee earned 250 total points
ID: 17137493
Have you tried setting the items to use the standard form, and then running again to switch to you custom form?  In other words, switch away from your custom form, then switch back to it.  I expect they'll pick up the newer version.
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by:lukerussell
ID: 17142420
Good idea! One question - if I do that, will I lose the information in any custom fields that exist in my form and not in the standard form?
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Expert Comment

by:David Lee
ID: 17142469
You shouldn't, but I'd make a copy of the folder's contents first just in case.  It's always better to be safe.
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Author Comment

by:lukerussell
ID: 17143237
OK - will give it a try
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Expert Comment

by:David Lee
ID: 17220740
Any update, lukerussell?
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Author Comment

by:lukerussell
ID: 17260536
yeah, sorry -

Your suggestions seemed to work, which is good. I wish I knew why it kept stuffing up. I guess that's a question for another day. Thanks for your help.
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Expert Comment

by:David Lee
ID: 17260634
You're welcome.
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