Remote Assistance / Shared Desktop

Posted on 2006-07-18
Last Modified: 2010-04-19
Is there a best way to do Remote Assistance inside an SBS domain?  I have a client that wants to be able to share desktops so 2 people can look at the same document.

I have SBS2003 2 NIC setup.  ISP -> NIC1 NIC2 -> LAN.   SBS Standard.

What makes it even more strange is the the laptop the wants to share dektops is not in the domain.  He is an outside contractor that uses the connect to SBS to connect to local shares and print.  I can reserve an IP address for that computer but whats the best way to go about this?

Question by:livegirllove
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
LVL 74

Accepted Solution

Jeffrey Kane - TechSoEasy earned 500 total points
ID: 17151965
I think your initial question is not related to what you want to do... since Remote Assistance is only for Administrators use within an SBS LAN.  Have you considered using something that they already have installed?  Windows Messenger.

Windows Messenger has an application sharing feature that will allow users to work on the same document at the same time and even include a voice conversation if you like.  See: for more info.


Author Comment

ID: 17151991
hmm interesting.

Im going to play with it a little.  I think they really want to see the mouse go across the screen and the text being type as it gets typed...  If it does that its a winner.  btw.  If I connect the remtoe person using sbs connection manager.  Then remote assistance should work?

Expert Comment

ID: 17161288

I would also suggest installing LOGMEIN (

This is a free service that will give you the ability to get to any of the PCs (or servers) remotely from any web connected PC - just by logging into your account (which is 100% free) at

VERY COOL and helpful free service


LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17162233
That's exactly what application sharing does, you see the same document being edited at the same time... not necessarily mouse movements, because then what each person does would conflict and makes it difficult to work... but definitely typing and other editing.

I also like logmein for this type of purpose because both users can see the same desktop... so if messenger doesn't do what you want, I'd also suggest LogMeIn.


Author Comment

ID: 17220427
messenger works.  its a little slow i think but application sharing and whiteboard along with chat are fine for few times they want to use it.


Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The SBS 2011 release date (RTM) is supposed to be around Christmas, 2011.  This article is a compilation of my notes -- things I have learned first hand.  The items are in a rather random order, but I think this list covers most of what is new and d…
The articles for turning off the Client firewall policy on the internet are for SBS 2008 and don't really help for SBS 2011. They actually moved the Client firewall policy. In 2011, the client firewall policy has moved to the SBS computers conta…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question