Problems archiving on Lotus Notes - error entry not found in index
Posted on 2006-07-19
We use Lotus Domino ver. 6.5 for our email system. Our users archive their email to a network share that is not on the Domino server. Recently some users when they click on Tools and Archive Settings, they get the error "Server Error: Entry not found in index". If they try to use any of the archive options unders "Action", such as "Archive Now", they are asked if want to go ahead but then they get the same error. Thery cannot open the Archive log either. I can open their archivee from the network driver where they are stored so the archive file is still OK but you can't archive any other mail. Some users can access it exactly the same way as before.
I did try updall on one of the affected files, I had to run it from the server tasks as I can't get the server console to run.
Is there anything you can suggest please?