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thanks for the help. what ended up happening is that the user who was complaing didnt' follow directions and didn't initialize his mailbox. I love being in IT!!!
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thanks for the help. what ended up happening is that the user who was complaing didnt' follow directions and didn't initialize his mailbox. I love being in IT!!!

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I have an avaya IPO one of my user's voicemail is not functioning properly. Whenever the user is on the phone. The call rings once then the call gets routed to another person's phone( who is both ext 401 and ext 0) &nbsp;I need the 2nd call to keep ringing. and if the user does not pick up the phone it needs to go to HIS voicemail. what options do I need to look to enable or disable that may be screwing this up? I have other users there and there extensions work good.
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I have an avaya IPO one of my user's voicemail is not functioning properly. Whenever the user is on the phone. The call rings once then the call gets routed to another person's phone( who is both ext 401 and ext 0)  I need the 2nd call to keep ringing. and if the user does not pick up the phone it needs to go to HIS voicemail. what options do I need to look to enable or disable that may be screwing this up? I have other users there and there extensions work good.

Avaya System Voicemail forwarding?

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).