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a000fe09 - The directory is invalid. Can't find the directory

My backups are failing due to the error "a000fe09 - The directory is invalid." I know that Veritas says if the directory no longer exists, edit the backup job and remove the directory from the selection list and then submit the backup job. However, if I can't find the directory to remove it from the backup job how do I delete it. I recreated the backup job from scratch and still get the same error message.

In the job log this is the info I receive:

Directory not found. Can not backup directory Margie Marks [mmarks] F6s湩潦
ǠĎ06ƈ6!ǮĈMargie Marks [mmarks]Top of Information Store and Giant Eagle and its subdirectories.


Please Help!!!
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pghzooit
Asked:
pghzooit
1 Solution
 
rindiCommented:
I can't read much of what you have posted. Is it possible that your directory contains special characters that normal OS's and possibly backup software can't read, or maybe it is too long? Make sure no directory has characters like umlauts or # etc which aren't standard ascii characters.
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Duncan MeyersCommented:
The most likely cause of this error is that the user "Margie Marks" has been deleted - so now you have to de-select her out of the Backup software selections. You can do this (it looks like you've got Backup Exec) by opening the backup job, selecting Text Mode (there is a small radio button on the top right of the Backup Selection page) and de-selecting the user Margie Marks.

You can also open System Manager and delete MArgie Marks's mailbox (of course, only if she's actually left... :-) )
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pghzooitAuthor Commented:
The user still exists. So we can not delete the mail box. We do have Backup  Exec. 9.1.

I understand why this would happen if we suspended her account but why would we have this trouble if her account is still active?
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pghzooitAuthor Commented:
In the event viewer I had:
>Event ID: 9646
>Type: Error
>Source: MSExchangeIS

This is the solution:
http://support.veritas.com/docs/271186
Probably the user had many subfolders in his mailbox.
Exchange has a limit of 500 subfolders in each individuals mailbox.
I changed the limit through the registry.
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CetusMODCommented:
PAQed with points refunded (250)

CetusMOD
Community Support Moderator
0

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