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Contacts not appearing in GAL.

Posted on 2006-07-19
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Last Modified: 2012-05-05
Hi.  We are currently experiencing a problem where new Contacts created in A.D. do not appear
in the GAL.

If a user is created with an Exchange mailbox, there isn't a problem- they appear in the
GAL immediately.  It's just external contacts not appearing.

It appears to be a server related issue.  I say this because:
 1) It occurs when using both OWA and the Outlook 2003 client.  
 2) On Outlook 2003 clients it occurs whether Cached Exchange mode is enabled or not.

..so it seems to happen irrespective of clients or client settings.

We are running Exchange 2003 Service Pack2.  The upgrade to SP2 was performed one week ago- but I've
had contacts added to the GAL successfully since the upgrade.  The issue seems to have arisen in the last
2-3 days.

Thanks.
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Question by:farfo
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Expert Comment

by:mass2612
ID: 17143220
Hi,

Are you seeing any events in the event logs? Have you confirmed that if you create a new mailbox enabled user and a new mail enabled contact at the same time that the user is showing up in the GAL but the contact isn't?

GAL updates are controlled via the RUS. Are you creating the accounts on a DC that's holding the GC role is RUS running at the same site?

How to troubleshoot the Recipient Update Service by using the Application log in Exchange 2000 Server or in Exchange Server 2003
http://support.microsoft.com/?kbid=822794
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Author Comment

by:farfo
ID: 17143421
Thanks for your reply.  The problem seems to have gone away all by itself- I can't reproduce it.
This could just mean it's intermittent though.

I've noticed this in the event log.  Occurs around 5pm each day:
---
Source: MSExchangeSA
Category: OAL Generator

Description:
OALGen could not generate full details for some entries in the offline address list for address list '\Global Address List'.  To see which entries are affected, event logging for the offline address list generator must be set to at least medium.
- Default Offline Address List
---

We have 2 DCs- both are Global Catalog servers in the same site.  As I mentioned, I can't reproduce the problem
and at this point I'm able to create both mailbox enabled users and mail enabled contacts on both DCs.
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Accepted Solution

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mass2612 earned 500 total points
ID: 17143548
Something might have gone wrong with the RUS for some reason. I also assumed that you don't have any Exchange 5.5 servers as this adds another level of compexity to this process due to the ADC.

You could try turning up the diagnostic logging for MSExchangeAL and monitor it for a while.

These articles are the best I've found for troubleshooting and describing the recipient update service - http://msexchangeteam.com/search/SearchResults.aspx?q=rus

In regards to the error check out this article: -
Event ID 9320 is logged when you generate an offline address book on a server that is running Exchange Server 2003 Service Pack 2
http://support.microsoft.com/?kbid=908496
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