farfo
asked on
Contacts not appearing in GAL.
Hi. We are currently experiencing a problem where new Contacts created in A.D. do not appear
in the GAL.
If a user is created with an Exchange mailbox, there isn't a problem- they appear in the
GAL immediately. It's just external contacts not appearing.
It appears to be a server related issue. I say this because:
1) It occurs when using both OWA and the Outlook 2003 client.
2) On Outlook 2003 clients it occurs whether Cached Exchange mode is enabled or not.
..so it seems to happen irrespective of clients or client settings.
We are running Exchange 2003 Service Pack2. The upgrade to SP2 was performed one week ago- but I've
had contacts added to the GAL successfully since the upgrade. The issue seems to have arisen in the last
2-3 days.
Thanks.
in the GAL.
If a user is created with an Exchange mailbox, there isn't a problem- they appear in the
GAL immediately. It's just external contacts not appearing.
It appears to be a server related issue. I say this because:
1) It occurs when using both OWA and the Outlook 2003 client.
2) On Outlook 2003 clients it occurs whether Cached Exchange mode is enabled or not.
..so it seems to happen irrespective of clients or client settings.
We are running Exchange 2003 Service Pack2. The upgrade to SP2 was performed one week ago- but I've
had contacts added to the GAL successfully since the upgrade. The issue seems to have arisen in the last
2-3 days.
Thanks.
ASKER
Thanks for your reply. The problem seems to have gone away all by itself- I can't reproduce it.
This could just mean it's intermittent though.
I've noticed this in the event log. Occurs around 5pm each day:
---
Source: MSExchangeSA
Category: OAL Generator
Description:
OALGen could not generate full details for some entries in the offline address list for address list '\Global Address List'. To see which entries are affected, event logging for the offline address list generator must be set to at least medium.
- Default Offline Address List
---
We have 2 DCs- both are Global Catalog servers in the same site. As I mentioned, I can't reproduce the problem
and at this point I'm able to create both mailbox enabled users and mail enabled contacts on both DCs.
This could just mean it's intermittent though.
I've noticed this in the event log. Occurs around 5pm each day:
---
Source: MSExchangeSA
Category: OAL Generator
Description:
OALGen could not generate full details for some entries in the offline address list for address list '\Global Address List'. To see which entries are affected, event logging for the offline address list generator must be set to at least medium.
- Default Offline Address List
---
We have 2 DCs- both are Global Catalog servers in the same site. As I mentioned, I can't reproduce the problem
and at this point I'm able to create both mailbox enabled users and mail enabled contacts on both DCs.
ASKER CERTIFIED SOLUTION
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Are you seeing any events in the event logs? Have you confirmed that if you create a new mailbox enabled user and a new mail enabled contact at the same time that the user is showing up in the GAL but the contact isn't?
GAL updates are controlled via the RUS. Are you creating the accounts on a DC that's holding the GC role is RUS running at the same site?
How to troubleshoot the Recipient Update Service by using the Application log in Exchange 2000 Server or in Exchange Server 2003
http://support.microsoft.com/?kbid=822794