Link to home
Start Free TrialLog in
Avatar of npe511
npe511

asked on

The application preferences file is damaged.Please remove it and re-launch QuarkXpress. (293)

Hi..I just received an error messgae trying to launch Quark Express.

"The application preferences file is damaged.Please remove it and re-launch QuarkXpress. (293)"

Can anyone help me?
Avatar of BongSoo
BongSoo
Flag of United States of America image

What operating system are you using? If its a Mac, it sounds like a common pre-OSX issue. You just need to go into the system folder, find the preferences folder, find the Quark preferences file, and trash it. If its OSX (or PC), I haven't encountered it yet and honestly don't know where the preferences live. (In OSX, there is a 'preferences panes' folder in the library, but it doesn't appear to have the same type of contents as the pre-OSX preferences folder). If its a PC issue, I can't help.

BongSoo
Avatar of npe511
npe511

ASKER

Sorry to let you know, I am using a Windows 2000 OS... do you think i can just do the same as a Mac. Where can I locate the system folder and preferences folder? Cheers!
ASKER CERTIFIED SOLUTION
Avatar of BongSoo
BongSoo
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial