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VERY IMPORTANT QUESTION, CONSIDERING SWICHING ISP PROVIDERS

Posted on 2006-07-20
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Last Modified: 2013-11-30
OK, I KNOW MY QUESTIONS ARE ALWAYS LONG WINDED, AND A LOT OF TIMES I TAKE A LONG TIME TO REPLY BACK, BUT THIS IS VERRRRRRY IMPORTANT...

Ok, here we go, I have my DSL connection through a local ISP (which actually, I think is ADSL, analog DSL of course)....

I found out the other day, that they are a "third party dealer" through Bellsouth (who offers FastAccess DSL)...

this whole thing started when i noticed a major decrease in speed (which some of you might have read on my other questions) I got the phone company (Bellsouth) to come check my phonelines (of course this is free) to see if everything was OK, they said the lines were fine, BUT that I could get a higer Bandwith connection...

OK, check this...I called Blue Ridge Internet (my small town local ISP i've been with for 5 years and one of my best friends runs the place), they said they go through bellsouth, and only offer 1 package, I ask them which one, they said it's the same as Bellsouth FastAccess ultra...i checked bellsouth.net website, and realized I was getting ROYALY SCREWED....Bellsouth offers Ultra for $32.95 and the speed is 1.5 Mbps/ 256 Kbps...i called Bellsouth and they said my phone line is eliglbe for the fastest package they offer (called Fast Access DSL Xtreme 6.0....6 Mpbs/512 Kbps for $46.95)

my local ISP is charging over $50 for a much slower connection (although I realize they have to make there $ too) but, I'm pretty set on switching....

The MAIN QUESTION I'M WORROIED ABOUT, has to do with IP address (also my mom's local e-mail address, altough bellsouth assured me they offfer a GREAT forwarding program, i know i can set it to forward myself) i myself use my hotmail address cuz' our local e-mail program is a joke...anyway...

back to IP...Bellsouth said (just like the commercial), I'll get a free external modem (although I already have one, i'll take a free one for sure!), they said I get the modem, pop in the CD, and i'll be good to go...i'm just wondering about my Linksys Wireless Router that I run my laptop off of (altough I think it will automatcilly regognlinze), and my PS2 i know I can change manually...

Jesus i'm writing a book like I always do :)....anybody had experience with BellSouth FastAccess DSL?  I just can't believe the speed increase I SHOULD BE GETTING (although you never know) plus the $75 "Home Moniter Camera"....for less than what i'm paying for a slower connection...


Ok my fingers hurt and I'm sure your eyes will hurt after reading this if I even made any sense (i never proofread my questions)

THIS IS PROBABLY THE MOST IMPORTANT QUESTION I'VE EVER ASKED TO YOU GUYS!!!  

Thanks in advance...

Monkeyrod...

Peace
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Question by:Monkeyrod
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by:pab006
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Hey,

what was the question....lol, simply put, if your getting a higher bandwidth, for less money then it would be silly not to go for it. Your IP addresses will very likely change, as will your login credentials. Therefore you will have to re-configure your router with the correct setting in order for it to work (this is usually fairly staright forward, and if you run into any problems your isp tech support are generally very helpful).

Also if your ip address changes, you may have to update your email paraamteters (i dont mean hotmail), to ensure that you can still send and receive email, by parameters i mean mx record etc (depending on what email program you use).

Sorry i dont know anything about Bellsouth, as i live across the pond ;)

cheers
Paul
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by:Monkeyrod
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Pab006

"Therefore you will have to re-configure your router with the correct setting in order for it to work (this is usually fairly staright forward, and if you run into any problems your isp tech support are generally very helpful)"

I am hoping it will be straight forward (and i'm an intermidate computer user, so I don't think it will be a problem), but from when I talked to Bellsouth (the 800 #), it seemed like basically they send you the modem and the CD and basically you are on your on...

guess i'll wait and see if anybody else posts some comments (probably not cuz' they don't get on here to read a BOOK!!!... lol
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by:pab006
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Hi mate,

Usually, when an ISP sends you a modem and software, you plug the modem into your pc, and the software sets everything up for you. In this instance however, the modem will be plugging into the router, and not your pc, therefore you would need to configure your router, with login credentials etc, in order for the connection to go through your router/ be distributed amongst your machines. Like i said this is generally fairly easy, as most routers have an in built wizard that takes you through it, and if your not sure of any of the parameters, a simple call to your isp will soon sort you out.

Alternatively if youre router comes with an in built modem (some do), then you wont need the modem from the isp, simply plug the telephone connection into your modem (ensure you have a couple of splitters on your telephone sockets), and configure the router with the correct details, and hey presto, internet.

Hope this helps
Paul
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by:Monkeyrod
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No i'll need the modem just like the setup I have now (I have my external modem connected to my Linksys router, so I run my PC that is connected to the external and the router, and my laptop downstairs runs off the router (it's got a built in Broadcom 802.11 b/g WLAN)

When I first got the laptop all I had to do was hit the button that turns on the Broadcom, and it automactially regonized it...

So i'm thinking before I change, i'll log into my linksys and either write down all the #'s, or just take a screenshot and print em' all, cuz' i'm lazy :)

there's like six "tabs" when I go to my router

what I mean my "log in to router" is I go to IE and type in my IP (it's kind of generic, and it's got those six tabs)

I am just worried about Bellsouth's tech. support JUST IN CASE, i have a problem....
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by:Monkeyrod
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anybody got an opinion on what I should do (i.e. does anybody have Bellsouth FastAccess DSL?)
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by:Monkeyrod
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Pab006

"Alternatively if youre router comes with an in built modem (some do), then you wont need the modem from the isp, simply plug the telephone connection into your modem (ensure you have a couple of splitters on your telephone sockets), and configure the router with the correct details, and hey presto, internet."

I'm just curious (although my router doesn't come with a built in modem), why would I need splitters on the telephone sockets?

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by:pab006
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Hi,

When i say splitter, i actually meant filter. You generally need adsl filters on your phone sockets. What these filters do, is essentially split the ADSL signal from the standard telephone signal (this is the way it works over here anyway). Without these filters the router may have problem detecting that the line is adsl enabled/ differintiating between the data from the internet and general voice data sent down the line.

I do know one person who dosnt use these filters, and her internet connection can be quite unreliable, however this may be an unrelated issue.

It may work differently across the pond ;) your isp provider will be able to give you all the details

cheers
Paul

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by:Monkeyrod
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sorry about the delay....still arguing with my local ISP and BellSouth...

AND PAB 006, I REALLY WISH THEY COULD GIVE ME THE DETAILS!!!  But Bellsouth around here are idiots...

NOW MY LOCAL ISP IS SMART, BUT THEY ONLY HAVE 1 TECH NOW (2 WENT ON TO A BETTER LIFE :)......so that one tech. is dealing with god knows how many people...I e-mailed a simple question about there deal with BellSouth about a month ago, still no repsonse, and I called a few times (tech. wasn't there)....it just sucks cuz' I know these people personally and they have been good to me for 4 or 5 years, but i'm losing my patience (and my BANDWITH!!!), I think I'm just gonna try Bellsouth on the side (keep my RFCI, that's my local provider)and see how it does, and if it does what it should do and what the website says, i'll just set my mom's e-mail to get forwarded to her bellsouth address....
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pab006 earned 500 total points
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Hi mate,

sounds like your stuck between a rock and a hard place. On one hand, your current isp are a few tech down, and obviously your having trouble, however on the other hand, this bellsouth company arent providing you with the asnwers you need. If it was me, id stick for a month or so with your current provider, as they will probably employ a few more techys to fill the breech, and away you go. If bellsouth cant give you the asnwers you need, then i seriously wouldnt trust them if you ever had a connection.

Are there no other ISP you can use in your area?

cheers
Paul
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by:Monkeyrod
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Long time no write...sorry been busy with getting back into college routine...I'm having even more trouble with my local ISP  connection, works about 1/2 the time and my mom is about to flip out because we REALLY NEED a realiable connection right now (my sister's getting married so my mom really needs her e-mail)...i've e-mailed my local ISP three times now (over a period of a month), and all they keep saying is, "well, sounds like your modem, we'll come out as soon as we can"...Jesus, if it's just the modem, I might as well call them, tell them i'm switching to Bellsouth (i found out I don't have a contract with my local ISP it's just month to month)...then i'll go online, order Bellsouth (and get a free modem in the proccess just incase my local ISP is right)...

I need to just buck up, change Bellsouth, and hold my breath (it's just i'll be screwed if it bombs out, because my mom really needs her e-mail, and actually I do too now that im' back in college)

Still wanting someone to reply that has tryed FastAccessDSL, i'll keep the lines open :)
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