New problem creating new exchange user- possible GAL error - name could not be resolved
Posted on 2006-07-20
I have an exchange 2003 server, 2 domain controllers, both also running DNS - xp and 2000 clients.
Everything has been working fine. However Monday this week I added a new user and created a new exchange mailbox as I have done for many users in the past with no problems.
After creating this new user, I was able to login to the domain with this account, I could also access OWA with this users details and send/receive email.
However when I try and add this account for outlook 2003, (using the control panel-mail) at the username prompt I get the error message:
The action could not be completed. The name could not be matched to a name in the address list.
I tried it on a 2nd computer and exactly same error. If I try and add an existing user there is no problem.
I first thought maybe it was because it hadnt been replicated. However 3 days later the problem still is there.
On the exchange server- system manager- servers - mailserver properties - directory access under GC servers
My understanding is that when you create a new mailbox account it will be added to the GAL of the first server listed above?
As such I then checked within outlook what GC server it was using. It was pointing to DC1. So I used a microsoft registry mod to tell outlook 2003 to point to DC2. But the problem was still there.
(I checked within outlook and it was definately pointing to the registry changed GC server)
Is there anyway to check the entries of the GAL directly on the GC server, to check that it has actually been added to the GAL?
I have never had this problem before. One thing of note is about 2 weeks prior our DC1 locked, and had to be hard restarted. This is the first new user account I have added since the restart.
Also, this morning I created a second new test user, and using the reg mod above it had the same error trying to resolve this name from the GAL on either of the GC servers.
Many Thanks in advance.