Stopped getting read receipts for messages

Posted on 2006-07-20
Last Modified: 2010-04-08
Several weeks ago I stopped getting read receipts for messages.  Even though I have checked the appropriate box prior to the message being sent.  If I send mail from another PC the receipt arrives as intended.  Where should I start to look to troubleshoot?

Both PC's are identical, WinXP, Office 2000 SP3.

Question by:xmouser
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LVL 97

Accepted Solution

war1 earned 250 total points
ID: 17146283
Greetings, xmouser !

Toggle the read receipt setting in Outlook.  Turn it off. Close Outlook. Turn it back on.

If no joy, some program or addin is interfering with Outlook or a file is corrupted in Outlook.
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Best wishes!

Author Comment

ID: 17148582
Thanks for the prompt reply with help.  I have done the above with the exception of the reinstall.  I am now getting read receipts but not delivery.
LVL 97

Expert Comment

ID: 17148697

Glad you are now getting read receipt.  "Not delivery" of what?  You cannot send read receipt?  What steps have you done in the above suggestions?
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Author Comment

ID: 17148958
All except the reinstall.  I don't get a delivery receipt.  View>Opptions>Request a delivery receipt.
LVL 97

Expert Comment

ID: 17149134
Delivery receipt is requested, but is not guaranteed to return to you if recipient of email chooses not allow the return the receipt.  Check with the recipient if he has chosen not to return read receipt.

Author Comment

ID: 17150828
Excellent point.
LVL 97

Expert Comment

ID: 17169659

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

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