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New E-Mail and E-Mail Notification Icon

Posted on 2006-07-20
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Last Modified: 2010-04-08
I am having an issue with Outlook 2003.  When I recieve a new e-mail, it will show the new e-mail notification icon at the bottom - no problem yet.  Once I open outlook to see the e-mail - it isn't there.  I actually have to close and re-open outlook to see the e-mail.  I am on an exchange server and am set to automatically send/recieve e-mail.  In my account options, "use cached exchange mode" is not selected.  Any ideas??

Thanks,

Adam
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Question by:adamviolette
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Expert Comment

by:David Lee
ID: 17147920
Greetings, adamviolette.

Do I understand correctly that you're getting notification of a new e-mail, but when you go to the inbox it isn't there?  

Cheers!
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Author Comment

by:adamviolette
ID: 17148336
When Outlook is minimized and I get a new e-mail - I see the yellow 'e-mail' icon that Outlook places near the clock. It is the icon that when you pause over it with my mouse, it says "You have new unopened items." When I restore Outlook from the taskbar, there is nothing in the inbox, I can refresh, switch between folders; ie Sent Items, Drafts, then once back at the Inbox, there is still no e-mail, although I know for a fact that there is one.  Then I close outlook, and return to the Inbox, and then the e-mail is there.  BTW - I'm a helpdesk tech, and writing this from a specific users point of view.

Thanks
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Author Comment

by:adamviolette
ID: 17148462
To answer your question bluntly - yes.
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Expert Comment

by:David Lee
ID: 17148942
The notification icon will show even if the message didn't go to the inbox.  It will still show if the item was moved by a rule or macro.  Are there any rules, macros, PDA sycning software, etc., in use that could explain this?  I've also noticed that sometimes reading a new message doesn't make the icon go away.  In those situations emptying deleted items or marking them all almost always makes the notification icon go away.  The bottom line is that seeing the icon in the tray is not a reliable way of telling that you just received a message.  With cached mode turned off it's difficult for me to accept that there's a new message in the inbox that isn't showing up.  It seems far more likely that notification isn't working properly, or that the message was moved/deleted.
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Author Comment

by:adamviolette
ID: 17149036
No rules, no filters, no macros, and no PDA.  It is not that the icon is lingering and not going away, it is simply as stated above.  The user actually keeps her Inbox empty, reads and e-mail and sorts it from there or deletes it.  I've seen it first hand, there was nothing in her inbox, which is normal for this user, I sent her an e-mail, the notification icon showed up to let her know there was an e-mail, she then restored Outlook from the taskbar, and there was nothing in the Inbox - or anything new in any other folder for that matter.  She closed outlook, and reopened it, and there it was.  I'm stumped.
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Expert Comment

by:David Lee
ID: 17149499
Is the Windows Firewall turned on at this PC?  If so, could we turn it off long enough to see if the problem persists?
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Author Comment

by:adamviolette
ID: 17153215
No, it's not - we use a network firewall - nothing goes through the firewall for internal traffic, only inbound/outbound.  I'm just going to give you the points, I don't think there is a solution for this, it seems like it is just a random MS issue.
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David Lee earned 500 total points
ID: 17153362
It could be a spurious problem, but there has to be a cause and a solution.  The only other suggestions I have to offer are to try creating a new Outlook profile, that cures an amazing number of Outlook ills, and then to consider creating a new mailbox for this user.  Both of these suggestions address the issue of corruption in the profile/mailbox.  
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Author Comment

by:adamviolette
ID: 17153431
Most likely it is the profile, probably the entire user profile that is on the domain (roaming profiles). I'll look into recreating the outlook profile, but worst case senario, I could remove and recreate her domain profile, hopefully backing up her stuff, without backing up the problem aswell.

Thanks for your help!
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Expert Comment

by:David Lee
ID: 17157255
You're welcome.
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